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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in agent management and performance reporting, with a strong focus on contract renewals and process documentation. Proficient in utilizing Microsoft Office Suite and specialized tools like Argos and TM1 to enhance operational efficiency.
Highest-signal resume keywords
Agent ManagementContract RenewalsPerformance ReportingMicrosoft Office SuiteArgos
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database DevelopmentQuality ReportingProcedure DraftingException HandlingAudit Conducting
Soft Skills
CommunicationCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft OutlookTM1
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
IP MaintenanceRenewalsRecordalsAgent Network
About the role
Key responsibilities & impact- Processing allocated work as per work instructions / team alignment / task priority/ agent requirements
- Act as an escalation point between Clarivate and agents, conduct regular audits with agents, engage with our agent network to explore opportunities to work more efficiently and prepare agent contracts, ensuring they are renewed upon contract expiry
- Supporting in the development of a database to enable quality reporting on agent performance and producing those reports on a monthly basis.
- Agent set up and maintenance on renewals systems
- Obtained accurate fees and updating on renewals system
- Consider exception handling
- Conducting periodic reviews of the procedure document on Quality Library
- Drafting procedures for new tasks
Requirements
What you’ll need- Bachelor’s degree and/or equivalent work experience
- Proficient in English
- 5 years of working experience
- 2 – 3 years of working experience in one of our IP Maintenance teams – ideally renewal/Recordals business
- Proficient with Microsoft Office Suite (Excel, Microsoft, Outlook etc.)
- Experience with Argos, TM1
- Strong understanding of various teams and interdependencies within in PT/TM renewals
Benefits
Comp & perks- Health insurance
- Professional development opportunities
