Technical Consultant

Clarivate

Technical Consultant supporting Korea-based clients using the IPfolio platform. Collaborating with global teams and providing technical solutions to enhance client experience based in Korea.

Posted 6/23/2026full-timeSeoul • 🇰🇷 South KoreaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as a primary technical contact for Korea-based clients using IPfolio, helping them resolve issues and make effective use of the platform
Analyze client questions, reported issues, and configuration requests, then recommend clear and practical solutions
Configure standard IPfolio and Salesforce functionality using declarative tools such as fields, layouts, workflows, permissions, reports, and related settings
Troubleshoot system behavior, document findings, and coordinate with product, engineering, implementation, and support teams when deeper investigation is needed
Guide clients through resolutions in a clear, professional, and culturally appropriate way in both Korean and English
Share knowledge, improve internal documentation, and contribute to consistent service quality across our global IPfolio Premium Services team

Requirements

What you’ll need

2–3+ years of experience in a Technical Consultant, Application Support, SaaS Implementation, Salesforce Administrator, or similar client-facing technical role
Hands-on Salesforce administration or configuration experience; Salesforce certification is a strong advantage
Experience translating client requirements into practical system configuration, troubleshooting steps, or process improvements
Bachelor’s degree or equivalent professional experience in information systems, computer science, business, engineering, or a related field
Excellent written and verbal communication skills in Korean and English

Benefits

Comp & perks

Equal employment opportunities for all qualified persons
Office-based work expected up to 3 days per week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationSalesforce configurationIPfoliotroubleshootingsystem configurationprocess improvementsdeclarative toolsworkflowspermissionsreports

Soft Skills

communication skillsclient-facingproblem-solvingcultural awarenessdocumentationknowledge sharingservice qualityanalytical skillsrecommendation skillscoordination

Certifications

Salesforce certification