Customer Success Manager

Clarivate

Customer Success Manager supporting innovative library software solutions for public institutions. Focus on customer strategy, retention, and product adoption through strong relationships.

Posted 6/17/2026full-timePhiladelphia • Missouri, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with customer stakeholders
Drive customer retention, satisfaction, and loyalty through proactive engagement
Gather and analyze customer feedback to improve service delivery
Identify risks to customer success and implement mitigation strategies
Collaborate cross-functionally to ensure seamless customer experience
Support growth by expanding customer adoption of products and services

Requirements

What you’ll need

Bachelor’s degree or equivalent, relevant work experience
Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
At least 2+ years of experience using CRM systems in a customer-facing environment
Ability to manage multiple customer accounts simultaneously

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systemscustomer feedback analysisrisk identificationmitigation strategiescustomer engagement

Soft Skills

relationship buildingcustomer retentioncustomer satisfactionloyalty managementcross-functional collaborationmulti-account management

Certifications

Bachelor’s degree