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Clarivate

Digital Account Management Associate

Clarivate

. Act as the product and sales expert for EndNote, with a strong understanding of client workflows, use cases, and value drivers .

Posted 4/21/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Act as the product and sales expert for EndNote, with a strong understanding of client workflows, use cases, and value drivers
  • Translate customer pain points into solutions, demonstrating how EndNote delivers measurable value
  • Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional)
  • Forecast accurately to your direct manager with ongoing communication throughout each month
  • Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes
  • Maintain a strong understanding of competitor products and articulate differentiation strategies
  • Build long-term relationships in the academic, government, non-profit, and corporate sectors in North America
  • Maintain adequate telephone, email, and MS Teams/WebEx meeting volumes as defined by Sales Management
  • Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com
  • Share customer insights, product knowledge, and sales best practices across the team
  • Track performance against clearly defined Key Performance Indicators (KPIs) that are specific, measurable, attainable, relevant, and timely

Requirements

What you’ll need
  • Bachelor’s degree (4-year undergraduate) or equivalent relevant work experience
  • Microsoft Office Excel
  • Proficiency in Salesforce.com, MS Office (Word, PowerPoint, Excel), MS Teams, LinkedIn, Power BI, and ZoomInfo
  • Background working with universities, publishers, corporations, and government/non-profit organizations engaged in research and discovery
  • Experience with Artificial Intelligence platforms
  • Salesforce (SFDC) and general CRM experience

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
sales forecastingcustomer relationship managementaccount managementsales strategyKPI trackingartificial intelligence platforms
Soft Skills
communicationrelationship buildingproblem solvingcustomer insights sharing