Clarivate

Customer Success Manager

Clarivate

full-time

Posted on:

Location Type: Hybrid

Location: Ann Arbor • Arizona • Kansas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

SFDC

About the role

  • Establish and maintain strong, long-term relationships with customer stakeholders.
  • Proactively engage with customers to ensure their ongoing satisfaction loyalty, and trust.
  • Gather and analyze customer feedback to inform customer success plans, improve product and service delivery.
  • Identify potential risks and implement strategies to mitigate them.
  • Work closely with internal teams to align efforts and deliver a cohesive customer experience.
  • Uncover growth opportunities by identifying alignment between customer needs and product offerings.

Requirements

  • Bachelor’s Degree required
  • 5+ years of experience in Customer Success, Account Management, or a related role, supporting customers within academic libraries, government, higher education, K–12, public libraries, or publishing environments.
  • Master’s degree (MLIS) (preferred)
  • Ability to effectively interact at all levels of an organization and secure delivery of commitments
  • Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.)
  • Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
  • Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role.
Benefits
  • Hybrid work environment
  • Equal employment opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementCustomer feedback analysisRisk identificationCustomer success planningGoal definitionCustomer engagement
Soft Skills
Relationship buildingProactive engagementInterpersonal communicationOrganizational skillsProblem-solvingInsight gathering
Certifications
Bachelor’s DegreeMaster’s degree (MLIS)