Product Owner / Analyst
Clarivate
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Missouri, Montana, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support product discovery efforts by engaging with customers to understand pain points and help inform decision-making.
- Analyze quantitative and qualitative data to identify customer issues and work with product management and sales to inform and support renewals
- Stay updated on product knowledge by researching users, customers, the marketplace, and competitors to enhance product strategy.
- Document user feedback and competitive intelligence.
- Work on internal projects requiring data gathering and analysis, functionality testing, AI experimentation, and feature requirements planning to support product managers and engineering in realizing the development roadmap of new product features and capabilities
- Provide training and onboarding sessions for new or existing Pivot-RP Customers; answer FAQs, point users to online help tools, deliver online training as needed for product admins
- As a product expert, act as an escalation point to resolve or route customer issues not resolved by Tier 1 support; Answer product functionality questions for customers and internal stakeholders (sales, renewals)
- Help maintain the online help center, ensuring information is up to date
- Develop customer facing support materials, FAQs, and how-to-guides to help customers increase usage, promote the service and plan training
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ year(s)’ experience working in a research office, research development, customer success, customer training, software technical support, and/or similar industry experience
- Familiarity with the Pivot-RP funding solution or competing funding discovery databases
- Knowledge of the research landscape, grant funding or proposal development
- Product Management experience
- Interest or experience with AI or willingness to learn
- Proficiency demonstrating through online meeting platforms
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisfunctionality testingAI experimentationfeature requirements planningproduct managementcustomer trainingsoftware technical support
Soft skills
customer engagementproblem-solvingcommunicationtrainingdocumentation
Certifications
Bachelor’s degree