Clariti

Salesforce System Administrator

Clariti

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Serve as the primary point of entry for all system administration requests within your assigned customer environments.
  • Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities.
  • Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update.
  • Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability.
  • Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently.
  • Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience.
  • Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence.
  • Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality.
  • Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community.
  • Provide support to the wider Technical Support team as we scale and expand our capabilities.

Requirements

  • 3-5+ years of experience in Salesforce system administration within complex SaaS environments
  • 3+ years of customer-facing technical experience, managing production environments, and driving change enablement
  • Strong expertise in release management, environment strategy, and governance best practices
  • Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization
  • Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams
  • Experience managing integrations and understanding third-party system dependencies
  • Ability to work within established SOPs while proactively identifying process improvements
  • Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance
  • Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues
  • Highly organized, detail-oriented, and proactive in preventing issues before they impact customers
  • Collaborative team player who thrives in cross-functional environments
  • Continuous learner with a passion for deepening product and platform expertise
  • Nice-to-have: Salesforce Administrator Certification
Benefits
  • Competitive compensation packages
  • Well deserved time off
  • Benefits to keep you and your family healthy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce system administrationrelease managementenvironment strategygovernance best practicessandbox refreshesaccess managementutilization monitoringenvironment health optimizationtroubleshootingtechnical solutions
Soft Skills
customer-facingstakeholder managementwritten communicationverbal communicationorganizational skillsdetail-orientedproactivecollaborativeproblem-solvingchange enablement
Certifications
Salesforce Administrator Certification