Project Manager, Customer Engineering

Claritas Rx

Project Manager coordinating customer implementations at Claritas Rx, a digital health startup. Overseeing operational execution and collaboration across teams in a fast-paced environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement.
Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.
Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.
Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable.
Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations.
Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities.
Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution.
Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities.
Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead.
Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

Requirements

What you’ll need

5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment.
Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management.
Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production).
Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs.
Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers.
Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers.
Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions.
Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data.
Great energy and passion — must be comfortable in a rapidly changing, dynamic environment.
B.S. or B.A. in business, engineering, computer science, or related field.
Ability to work in a fast-paced, dynamic, and team-oriented environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Claritas Rx Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance ☁️ SaaS 💊 Pharmaceuticals 💰 Private Equity Round on 2021-03 Healthcare Insurance
SaaS
Pharmaceuticals Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry. Project Manager, Customer Engineering 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $120k - $135k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement.
Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.
Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.
Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable.
Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations.
Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities.
Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution.
Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities.
Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead.
Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation. 🎯 Requirements
5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment.
Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management.
Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production).
Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs.
Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers.
Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers.
Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions.
Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data.
Great energy and passion — must be comfortable in a rapidly changing, dynamic environment.
B.S. or B.A. in business, engineering, computer science, or related field.
Ability to work in a fast-paced, dynamic, and team-oriented environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mission Critical Project Manager 🔥 3 minutes ago Carrier 10,000+ employees ⚡ Energy 🚗 Transport 🔧 Hardware Website LinkedIn All Job Openings Global Strategic Accounts Project Manager for working on large-scale mission-critical building automation projects. Leading project execution and governance within a competitive environment while ensuring operational excellence. 🇺🇸 United States – Remote 💵 $96k - $192k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager 🦅 H1B Visa Sponsor Project Coordinator 🔥 31 minutes ago ICF 5001 - 10000 ☁️ SaaS ⚡ Energy Website LinkedIn All Job Openings Project Coordinator supporting the PSA Audit Project at ICF. Providing project management, development, and administrative support for program deliverables. 🇺🇸 United States – Remote 💵 $55.7k - $94.6k / year 💰 $30M Grant on 2021-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager 🦅 H1B Visa Sponsor Project Manager 🔥 1 hour ago Artemis ARC 11 - 50 Website LinkedIn All Job Openings Project Manager providing oversight for VHA Integrated Veteran Care modernization initiatives. Leading cross-functional teams to improve operational efficiency and service delivery to Veterans and beneficiaries. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager Solar O&M Project Manager 🔥 1 hour ago Pearce Services 1001 - 5000 📡 Telecommunications ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Project Manager overseeing operational and maintenance services for Pearce Renewables. Collaborating with internal stakeholders and external customers to optimize service offerings. 🇺🇸 United States – Remote 💵 $90k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager Project Manager 🔥 1 hour ago Aptive Resources 501 - 1000 🏛️ Government Website LinkedIn All Job Openings Project Manager providing leadership for Veterans Health Administration modernization initiatives. Ensuring successful project delivery within scope, schedule, and budget requirements. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager View More Project Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

project managementprogram managementcustomer implementationdata loadingapplication configurationSFTP setupAgile deliveryrisk managementgovernance artifactsanalytical skills

Soft Skills

communication skillsfacilitation skillsdetail-orientedproblem-solvingteam-orientedadaptabilityorganizational skillsleadershipcollaborationtime management