Team Lead – Operations, Neurology
WashU IT
Data Operations Specialist
Claritas Rx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Coordination of activities related to data file transfers, monitoring for file timeliness and accuracy (aligned to data spec, no missing data or duplicates)
- Facilitation of communications with Claritas Rx and customer contacts
- Management of ad hoc escalations, and documentation of actions in the Claritas Rx portal
- Execution of advanced data profiling and validation checks to ensure data integrity and usability
- Become an expert on the operational nature of data flows which support our customers, including:
- - The timing of when processing occurs (when files are expected and the frequency of occurrence)
- - How to detect important issues and errors in the data
- - How to communicate about issues and errors with data partners, leading to corrections of the data
- Perform comprehensive data profiling and validation checks on incoming and processed data, including:
- - Assessing data for completeness, accuracy, consistency and conformity to expected formats and business rules
- - Reviewing internal reporting dashboards to identify anomalies, outliers and data quality issues
- Proactively communicate relevant details of data operations to the Claritas Rx team and to the manufacturer when appropriate
- Generate documented lists of data issues for review with key data partners like Specialty Pharmacies, Specialty Distributors, and Patient Services Hubs. Examples of data issues include (but are not limited to):
- - Missing information (at the file or record level)
- - Invalid information
- - Ad hoc questions about data
- Learn about what’s important to our customers. Manage data issues through the lens of this understanding and effectively prioritize where to spend your time
- Problem solve issues with autonomy and work with other teams within Claritas Rx to bring solutions or resolutions to higher escalated issues. Where issues need to be escalated to the Claritas Rx Engineering team for back-end solutions, coordinate directly with the Engineering team, managing any follow-ups and providing status updates to the internal project teams and to the customer
- Document findings and applicable notes in the Claritas Rx portal
- Support the customer team on all aspects of data processing for our customers, including ongoing review and management of data in our customer portals. This support may include ad hoc requests related to data operations from Claritas Rx team members and from the customer
- Maintain up to date lists of point of contacts with each data partner
- Identify needed system enhancements and/or reports and participate in requirement review, testing and implementation and share with the Director of Data Operations for consideration into the longer-term Claritas Rx product roadmap
- Share best practices and learning opportunities with Data Operations team, other Claritas Rx groups, and with customers
Requirements
- Three or more (3+) years of work experience at a drug manufacturer, data aggregator, Hub or Specialty Pharmacy generating or monitoring commercial drug data files and data flows in support of a business environment
- Strong working knowledge of Word, PowerPoint, Excel, Google Mail and Google Calendar
- Ability to review and understand record-level, transactional data and analyze data for trends to identify anomalies
- Familiarity with data quality tools, ETL processes and data governance best practices
- Ability to communicate effectively both orally and in writing
- Strong interpersonal skills
- Initiative and strong work ethic critical
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving and decision-making skills required
- Strong organizational and time management skills; keen attention to detail
- Ability to work independently or within a team environment
- Reliable, punctual, and able to represent Claritas Rx in a professional manner
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data profilingdata validationdata analysisETL processesdata governancedata quality toolsdata integritydata completenessdata accuracydata consistency
Soft skills
communicationinterpersonal skillsproblem-solvingdecision-makingorganizational skillstime managementattention to detailinitiativework ethicmultitasking
