Over 55's Housing – Complex Manager

Clarion Housing Group

Over 55’s Housing Complex Manager overseeing Clarion’s residential schemes, building access, security, and communal facilities in London. Supporting residents through coordinated housing services and responsive day-to-day management.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £27,706 - £35,836 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care and communication skills while effectively managing building access and security in Over 55’s Housing schemes. Capable of prioritizing workload and collaborating with internal teams to deliver exceptional resident services.

Highest-signal resume keywords

Facilities Management ExperienceCustomer Care SkillsExcellent Communication SkillsTime Management SkillsAbility to Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Building ManagementEmergency ResponseWorkload PrioritizationIT Skills

Soft Skills

FlexibilityCalm Under Pressure

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Over 55’s HousingHousing ManagementResident Services

About the role

Key responsibilities & impact

Provide a focused management service to residents living in Over 55’s Housing schemes
Manage building access for residents, contractors and visitors
Act as key-holder for the building
Ensure security of communal areas and facilities
Serve as the first point of contact for residents
Work with internal teams to deliver resident services
Organise and prioritise own workload while delivering excellent customer service
Travel across the region and cover other schemes as required

Requirements

What you’ll need

Good customer care skills
Excellent communication skills
Ability to work with internal teams
Flexibility and ability to remain calm under pressure
Ability to deal with emergencies
Excellent time management and workload prioritisation skills
Previous Facilities Management experience preferred
Working knowledge and understanding of the housing/building management sector preferred
Good IT skills across a range of systems
Ability to travel across the region as required
Must pass Basic Criminal Record Check Clearance
Must be eligible to work in the UK; visa sponsorship is not available
Required to reside in England or Wales for the duration of employment

Benefits

Comp & perks

Benefits supporting employees and their lifestyle
Opportunity to expand skills and knowledge of the housing sector
Employer of the Year Housing Heroes awards 2025