Customer Home Quality Manager – Stock
Clarion Housing Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £48,987 - £61,234 per year
About the role
- Ensure homes meet the highest standards before customer occupation
- Work closely with Sales and Delivery teams to review stock reports
- Manage required works to ensure new homes are snag and defect free
- Maintain quality and consistency across teams and with external partners
Requirements
- Proven experience managing snags and defects within new build housing
- Strong working knowledge of CRM systems (such as Dynamics), Excel, and reporting tools like Power BI
- A customer-first mindset with a focus on delivering excellent service
- Confidence in working cross-functionally with internal teams and external suppliers
- Self-motivated, proactive, and able to take ownership of quality outcomes
- Experience managing third-party contractors or suppliers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
managing snagsmanaging defectsreporting toolsExcelPower BI
Soft Skills
customer-first mindsetexcellent servicecross-functional collaborationself-motivatedproactiveownership of quality outcomes