Customer Home Quality Manager – Stock

Clarion Housing Group

Customer Home Quality Manager ensuring homes meet the highest standards before customer occupation. Collaborating with teams to manage snag and defect resolution alongside quality assurance.

Posted 4/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £48,987 - £61,234 per yearWebsite

About the role

Key responsibilities & impact

Ensure homes meet the highest standards before customer occupation
Work closely with Sales and Delivery teams to review stock reports
Manage required works to ensure new homes are snag and defect free
Maintain quality and consistency across teams and with external partners

Requirements

What you’ll need

Proven experience managing snags and defects within new build housing
Strong working knowledge of CRM systems (such as Dynamics), Excel, and reporting tools like Power BI
A customer-first mindset with a focus on delivering excellent service
Confidence in working cross-functionally with internal teams and external suppliers
Self-motivated, proactive, and able to take ownership of quality outcomes
Experience managing third-party contractors or suppliers

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Clarion Housing Group Website LinkedIn All Job Openings 1001 - 5000 employees We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. Customer Home Quality Manager – Stock 🔥 20 minutes ago 🏢🏡 London – Hybrid 💵 £49k - £61.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure homes meet the highest standards before customer occupation
Work closely with Sales and Delivery teams to review stock reports
Manage required works to ensure new homes are snag and defect free
Maintain quality and consistency across teams and with external partners 🎯 Requirements
Proven experience managing snags and defects within new build housing
Strong working knowledge of CRM systems (such as Dynamics), Excel, and reporting tools like Power BI
A customer-first mindset with a focus on delivering excellent service
Confidence in working cross-functionally with internal teams and external suppliers
Self-motivated, proactive, and able to take ownership of quality outcomes
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Hard Skills & Tools

managing snagsmanaging defectsreporting toolsExcelPower BI

Soft Skills

customer-first mindsetexcellent servicecross-functional collaborationself-motivatedproactiveownership of quality outcomes