Clarion Housing Group

Customer Home Quality Manager – Stock

Clarion Housing Group

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Salary

💰 £48,987 - £61,234 per year

About the role

  • Responsible for reviewing stock reports and managing required works to ensure homes are snag and defect free
  • Collaborate with Sales and Delivery teams
  • Ensure homes meet the highest standards before customer occupation
  • Impact the experience of customers purchasing through Shared Ownership or private sale
  • Proactively identify and resolve any quality issues

Requirements

  • Proven experience managing snags and defects within new build housing
  • Strong working knowledge of CRM systems (such as Dynamics), Excel, and reporting tools like Power BI
  • A customer-first mindset with a focus on delivering excellent service
  • Confidence in working cross-functionally with internal teams and external suppliers
  • Self-motivated, proactive, and able to take ownership of quality outcomes
  • Experience managing third-party contractors or suppliers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
managing snagsmanaging defectsreporting toolsExcelPower BI
Soft Skills
customer-first mindsetexcellent servicecross-functional collaborationself-motivatedproactiveownership of quality outcomes