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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as the subject matter expert for one or more product lines, providing guidance to Project Management team members and educating customers on operational services.
- Independently lead the planning, setup, monitoring, and closeout phases of study management, including projects involving multiple service lines.
- Gather customer requirements and communicate project objectives to internal stakeholders.
- Develop study documentation and oversee the distribution and tracking of study equipment.
- Create, distribute, and manage project reports and study-related documentation.
- Archive study data and documentation in accordance with company procedures.
- Set and manage customer expectations while ensuring high levels of client satisfaction.
- Monitor project timelines and manage financial components, including: Budget reviews Revenue forecasting Scope change management Invoice reconciliation
- Identify potential project risks, develop mitigation plans, and escalate issues when appropriate.
- Lead internal and external discussions to promote collaboration, effective communication, and efficient resource utilization.
- Apply problem-solving strategies to resolve customer concerns and maintain issue-tracking documentation.
- Serve as the department lead for operational readiness related to new product initiatives.
- Support cross-trained team members working in other service lines.
- Act as a liaison between Project Management and other departments to facilitate collaboration and communication.
- Conduct quality control reviews of systems and project documentation to ensure deliverable accuracy and consistency.
- Ensure compliance with training completion and documentation requirements.
- Present study services during Investigator Meetings and Site Initiation Meetings when required.
- Participate in client meetings alongside Business Development and Operational teams to present company services and operational workflows.
- Support sales initiatives that contribute to incremental revenue growth.
- Mentor and assist in the onboarding and training of new Project Management team members.
- Perform additional duties, assignments, and special projects as needed.
Requirements
What you’ll need- Bachelor's degree and/or demonstrated project management experience within the pharmaceutical, healthcare, or related industry.
- PMP certification required.
- 4–8 years of project management experience, preferably within the pharmaceutical or clinical research industry.
- Strong knowledge of the drug development process.
- Proven expertise supporting one or more primary service lines and/or studies across multiple service lines.
- Excellent organizational, prioritization, and time management skills.
- Strong interpersonal and relationship-building abilities.
- Excellent verbal and written communication skills, including proficiency in English.
- Working knowledge of Microsoft Office applications.
- Strong attention to detail and commitment to responsiveness and customer service.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid passport and ability to travel approximately 20%.
Benefits
Comp & perks- Competitive compensation
- Medical, dental, and vision insurance beginning Day 1 of employment
- Flexible work schedules
- Attractive PTO plan
- Engaging employee programs
- Remote working opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project PlanningBudget ManagementRisk MitigationStudy Documentation DevelopmentQuality Control Review
Soft Skills
Organizational SkillsInterpersonal SkillsTime ManagementCommunication SkillsAttention to Detail
Certifications
PMP Certification