Program Manager

• Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
• Serve as a member of Oversight/Operations Committees for assigned clients
• Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
• Monitor study timelines and financial components across assigned accounts
• Identify and escalate potential study risks and implement mitigation strategies
• Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
• Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
• Monitor and report program-level KPIs as needed
• Attend operational and governance meetings with customers (in-person and remote)
• Support cross-trained team members and contribute to strategic decision-making
• Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
• Assist with training plans and onboarding new Project Management team members

Program Manager

Programme Manager

Program Manager

Learning Program Manager

Principal Technical Program Manager