The Senior Manager, Operations will be a shared resource across functions, with scope that shifts week to week based on organizational priority. Broad responsibility areas include:
Build, test, and deploy AI‑powered workflows that improve speed, quality, and consistency across commercial, marketing, and operational teams
Identify manual processes that can be automated; prototype solutions using AI tools, no‑code platforms, or lightweight scripts before involving engineering
Train internal teams on AI adoption and create documentation, guides, and best practices
Stay current on emerging AI capabilities and recommend tools or workflows that enhance productivity
Own Salesforce hygiene, reporting, and pipeline visibility to support high‑value payer and provider deals
Build and maintain dashboards, workflows, and templates that standardize commercial execution
Support deal operations across Sales, Solutions, Legal, and Finance to ensure smooth contracting and onboarding
Coordinate cross‑functional inputs for pricing scenarios, forecasting, and revenue reporting
Support marketing automation hygiene (Pardot/HubSpot), segmentation cleanup, and campaign tracking
Build dashboards connecting marketing activity to pipeline outcomes
Assist with operations for webinars, events, and executive roundtables
Provide flexible support for digital operations (SEO audits, website updates, email workflows)
Prepare Board materials, leadership updates, and quarterly business reviews — pulling data, building slides, and synthesizing insights
Track and close action items from executive meetings; ensure nothing slips
Manage operating cadences for cross‑functional initiatives and provide clear, accurate status updates
Support strategic projects requiring research, structured analysis, or synthesis
Serve as institutional memory — documenting decisions, context, and next steps
Partner with FP&A on commercial financial planning support — pipeline-to-revenue reconciliation, forecast accuracy tracking, and variance analysis on bookings vs. revenue performance
Support pricing scenario analysis and deal economics modeling for new health system engagements, working with Finance to ensure outcomes-based contract structures are modeled accurately
Maintain SFDC as a source of truth for revenue reporting — ensure pipeline data feeds accurate forecasting and Board-level commercial metrics

Requirements

3–6 years in operations, strategy, consulting, BizOps, or Chief of Staff‑adjacent roles
Demonstrated AI‑native workflow — daily use of AI tools with real examples
Strong analytical and technical fluency; comfortable learning new systems quickly
Exceptional attention to detail and ability to produce polished, executive‑ready work
Strong written communication and ability to synthesize complex information
Ability to influence cross‑functionally without authority
Comfort operating in ambiguity, shifting priorities, and high‑velocity environments
**Bonus if you have:**
Consulting experience (MBB, Big 4, Advisory Board, Sg2, Chartis, etc.)
Early‑stage startup or BizOps experience
Healthcare or healthtech exposure (payer, provider, life sciences)
Salesforce experience beyond basic user level
Marketing automation experience (Pardot, HubSpot)
Non‑linear career path demonstrating adaptability
SQL, Python, or no‑code automation (Zapier, Make)
Experience deploying AI tools or running AI enablement sessions
Exposure to SEO, content operations, or digital marketing

Benefits

Competitive compensation: base salary + standard performance bonus + equity
Quality health insurance
Traditional 401K plan
Vision, dental, disability, and life insurance
Flexible Spending Accounts and Commuter Benefits
Generous PTO
Flexibility for remote work
Monthly wellness stipend
Enterprise AI tools (Claude Enterprise and others)
Direct exposure to executive leadership, Board-level materials, and the full commercial and operational complexity of a company in active transformation
A role that will make you significantly better — the breadth of work, the speed of the environment, and the quality bar we hold will compound your skills faster than a narrower, more defined role
Colleagues who are genuinely excited about building something new and will treat your contribution as important, not as support work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI toolsno-code automationSQLPythonmarketing automationSalesforcedata analysisworkflow automationdashboard creationfinancial modeling

Soft Skills

analytical fluencyattention to detailwritten communicationinfluence without authorityadaptabilitysynthesis of complex informationoperating in ambiguitycross-functional collaborationexecutive presentationproject management