Claravine

Sales

• Lead Sales Execution and Manage the Sales Team
• Define and execute the go-to-market and sales strategies aligned with company objectives.
• Own revenue targets and consistently deliver predictable growth through pipeline generation, conversion, and retention.
• Elevate and scale the sales organization to world-class standards across enterprise channels
• Drive New Business & Expansion
• Lead enterprise deal strategy and support high-value negotiations with CMOs, CTOs, and agency leaders.
• Partner with Customer Success to expand revenue within existing accounts and ensure long-term value.
• Forecasting & Sales Operations
• Develop and own accurate forecasting models, KPIs, and dashboards in collaboration with Finance and RevOps.
• Continuously refine sales processes, territories, and comp structures to optimize efficiency and outcomes.
• Cross-Functional Leadership
• Collaborate with Marketing to align on lead generation, ABM, campaigns, and messaging.
• Partner with Product to bring market insights into the roadmap and strengthen the value proposition.
• Work with Channel Partners to drive joint pipeline and co-selling opportunities.
• Market Presence
• Represent the company at industry events, conferences, and customer meetings.
• Act as a thought leader and trusted advisor, evangelizing the company’s vision and solutions in the adtech/martech space.

VP of Sales

Sales Engineer

• Lead, coach, and develop a high-performing Sales Engineering team, fostering both technical excellence and customer empathy.
• Define team goals, success metrics, and career development pathways to scale the function.
• Champion a culture of collaboration with Sales, Product, Marketing, and Customer Success to drive overall GTM effectiveness.
• Build scalable playbooks, processes, and best practices that enable the team to support growth across multiple regions and verticals.
• Partner with Sales to qualify leads, uncover business challenges, and guide prospects through technical discovery.
• Equip Sales teams with the tools, collateral, and training needed to articulate Claravine’s value.
• Establish scalable pre-sales processes to ensure consistent and high-quality customer engagements.
• Translate customer requirements into solution designs and repeatable use cases that highlight business value.
• Oversee demo customization and optimization to meet industry-specific workflows and stakeholder needs.
• Coach the team on balancing customization with scalable, productized approaches.
• Provide structured feedback from prospects and customers to inform the product roadmap and GTM priorities.
• Advise on price/value tradeoffs during solution design and deal structuring.
• Represent the Sales Engineering team’s perspective in cross-functional roadmap and strategy discussions.
• Drive creation of technical and business-facing materials (presentations, case studies, whitepapers, thought leadership pieces).
• Partner with Marketing to align collateral with GTM strategy and ensure consistent messaging.
• Position Claravine as a trusted advisor by contributing to industry conversations and best practices.
• Partner with Solutions Architecture and Customer Success to inform implementation design and long-term success plans.
• Map long-term customer journeys, including expansion proposals, renewal strategies, and adoption milestones.
• Ensure seamless handoff between pre-sales and post-sales teams through documentation, training, and knowledge transfer.

Sales Engineering Leader

Customer Support

•Administer and optimize CS tools and systems (e.g., Zendesk, knowledge base, help center, customer survey tools), ensuring workflows are documented, consistent, and scalable.
•Manage day-to-day support operations: monitor and triage tickets, maintain SLAs, ensure prompt and high-quality responses.
•Maintain and evolve internal documentation to reflect current processes and drive clarity across the CS function.
•Manage a small, outsourced support team.
•Develop customer-facing help resources and documentation; partner with Product and Engineering to keep them up-to-date and proactive.
•Analyze support trends and CS data to uncover systemic issues and inform product, content, or process improvements.
•Collaborate with Customer Success Managers, Solutions Architects, and Product Managers to flag emerging needs, feature gaps, or recurring pain points.
•Build and maintain CS operations dashboards and reports that track volume, resolution times, sentiment, deflection, and other KPIs.
•Identify and implement automation opportunities to reduce manual effort and enhance the customer journey.
•Support the development of training materials and playbooks for internal CS enablement.

VP of Sales

Sales Engineering Leader

Customer Support Operations Manager