Claravine

Customer Success Manager

• Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals.
• Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes.
• Represent the voice of the customer internally, advocating for their needs and priorities.
• Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives.
• Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes.
• Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
• Use data-driven health indicators to anticipate risks early and intervene with clear action plans.
• Surface insights that help customers optimise their data standards practice and unlock additional value
• Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs
• Share customer feedback and insights to help shape future product development and go-to-market strategy.
• Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives.
• Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives.
• Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI.
• Develop success plans that evolve over time as customer maturity and use cases grow.