Claravine

Customer Success Manager

• Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals.
• Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes.
• Represent the voice of the customer internally, advocating for their needs and priorities.
• Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives.
• Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes.
• Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
• Use data-driven health indicators to anticipate risks early and intervene with clear action plans.
• Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs
• Share customer feedback and insights to help shape future product development and go-to-market strategy.
• Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives.
• Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives.
• Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI.
• Develop success plans that evolve over time as customer maturity and use cases grow.

Backend Engineer

• Work with data, processes, and code to troubleshoot problems and identify areas for improvement.
• Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Create maintainable, testable and reusable code
• Develop features with security best-practices in mind.
• Audit existing codebase to improve performance
• Conceptualize and implement solutions for data storage

Senior Software Engineer, Backend

Director

• Develop Claravine’s strategic alliances strategy; including ideal partner profile, joint value proposition and GTM motions across enterprise SIs, data & analytics consultancies and ISVs utilizing existing partner motions.
• Design an execution plan centered around how partners create the most value across co-sell, referral, integration, and services-led motions.
• Develop new and nurture existing partnership relationships that expand Claravine’s reach into priority verticals, regions, and ecosystems.
• Define and execute a partner segmentation model that prioritizes high‑impact alliances and ensures investment aligns with revenue potential.
• Create and operationalize joint GTM motions, including co-marketing, co-selling, referral and product integration strategies.
• Develop and execute joint sales plays with priority partners, including account mapping, ABM motions, collateral development, enablement and certification programs, pipeline management, and joint metrics.
• Partner closely with Sales leadership to embed alliances into deal strategy, account planning, ABM motions and enterprise sales cycles.
• Accountable for delivering partner sourced sales pipeline and partner influenced revenue against company established quotas.
• Drive deep, multi-level relationships across partner organizations, from executives to sales, delivery, and technical teams.
• Lead executive briefings, QBRs, and strategic planning sessions to ensure alignment and momentum.
• Ensure partners are equipped with required messaging, documentation, playbooks, training, enablement and sales materials through cross-functional collaboration with Product Marketing, Product Management and Sales Leadership.
• Creation of KPIs and reporting to provide leading and lagging indicators of partner performance, including pipeline, revenue contribution, deal velocity, and customer outcomes.
• Build repeatable, metric driven and operationally efficient programs and processes that drive momentum and scale.
• Partner with Product and Engineering to prioritize, deliver and bring to market partner integrations that strengthen joint value propositions.
• Drive partner-influenced product roadmap to accelerate partner value and opportunities.
• Develop best practices and standardization of partner‑led implementations.

Customer Success Manager

Senior Software Engineer, Backend

Director of Strategic Alliances