Support Engineer

• Provide technical support for issues related to Public Cloud environments, ensuring interruptions are minimized and resolved quickly.
• Monitor the performance of Public Cloud services in real time, identifying and resolving availability and performance issues.
• Collaborate with IT and engineering teams to implement improvements to Public Cloud services.
• Contribute to the definition and implementation of support policies and procedures for Public Cloud environments, ensuring alignment with best practices and regulations.
• Provide guidance and technical support to internal teams on effective use of Public Cloud services.
• Develop and maintain technical documentation related to Public Cloud environments, ensuring information is up to date and accessible.
• Perform performance and security testing to assess the resilience of public cloud services.
• Stay up to date with the latest Public Cloud trends and technologies, applying this knowledge to improve Claranet’s operations.
• Participate in incident response for Public Cloud services, working with security and IT teams to mitigate impact and restore normal operations.
• Ensure that all activities related to Public Cloud support comply with Claranet’s internal policies and applicable regulations.
• Work on general cloud projects.

Public Cloud Support Analyst – Mid-level

Mid-level Technical Analyst – Estimating

Public Cloud Support Analyst, Junior

Junior Public Cloud Support Analyst