Support Engineer

• Provide technical support for incidents and requests related to Public Cloud environments, ensuring disruptions are minimized and resolved quickly.
• Monitor the performance of Public Cloud services in real time, identifying and addressing availability and performance issues.
• Collaborate with internal teams and customers to implement improvements to Public Cloud services.
• Participate in defining and implementing support policies and procedures for Public Cloud environments, ensuring alignment with best practices and regulations.
• Provide guidance and technical support to customers on effective use of Public Cloud services.
• Create and maintain technical documentation related to Public Cloud environments, ensuring information is up to date and accessible.
• Conduct performance and security tests to assess the resilience of public cloud services.
• Stay up to date with the latest trends and technologies in Public Cloud, applying this knowledge to improve Claranet's operations.
• Participate in incident response for Public Cloud services, collaborating with internal teams and customers to mitigate impacts and restore normal operations.
• Ensure that all activities related to Public Cloud support comply with Claranet's internal policies and relevant regulations.

Junior Public Cloud Support Analyst

Mid-level Technical Analyst – Estimating

Public Cloud Support Analyst – Mid-level

Public Cloud Support Analyst, Junior