Clara

Forward-deployed Engineer – LatAm

Clara

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

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About the role

  • Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration.
  • Manage Custom Data Fields (up to 29 fields per template), MCC-based restrictions, purchase groups, and approval flows.
  • Prepare and submit Mastercard registration documentation, coordinate with Mastercard Implementation Managers, and manage boarding forms for VCN operations.
  • Serve as the first point of operational contact for product capability questions, providing structured, well-reasoned responses and supporting pre-sales configuration proposals.
  • Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration (Smart Data / CDF3).
  • Document SOPs and runbooks in Google Drive or similar tools to transition from ad-hoc tasks to a structured, scalable operational flow.

Requirements

  • Working proficiency in English and Spanish.
  • 2–4 years of experience in solutions engineering, technical implementation, or technical account management within fintech, payments, or travel technology.
  • Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders (client, vendor, platform)
  • Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a strong plus
  • Experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or equivalent platforms is desirable
  • Ability to operate complex configuration platforms with high precision and rigorous attention to detail.
  • Experience or interest in AI tools to automate workflows to improve operational efficiency.
  • Excellent verbal and written communication skills to interact with international partners.
  • Adaptability to fast-changing environments and comfort working in ambiguity.
Benefits
  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment: we move fast, learn fast, and raise the bar — together
  • Smart, ambitious teammates — low ego, high impact
  • Flexible vacation and hybrid work model focused on results
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solutions engineeringtechnical implementationtechnical account managementB2B onboarding processesMastercard commercial payment productsICCPVCN programsCTA structuresdata configurationAI tools
Soft Skills
verbal communicationwritten communicationadaptabilityattention to detailproblem-solvinginterpersonal skillsorganizational skillsoperational efficiencystructured responsescomfort in ambiguity