Customer Support Representative, Part-Time

Clair

Customer Support Representative providing customer assistance at fast-growing fintech startup Clair. Engaging users through multiple communication channels to enhance their experience and understanding of financial products.

Posted 4/25/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Requirements

What you’ll need

2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
1+ years experience using Zendesk.
Excellent communication skills (written and verbal) in explaining tough concepts to customers
An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
An excitement about joining an early startup in the fintech space and about learning all things EWA
A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

Benefits

Comp & perks

Medical, Dental, & Vision Coverage, with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k, HSA, and FSA
Unlimited vacation for salaried roles, generous PTO for hourly roles
Work from home setup allowance
Access to your earnings every day on Clair
Company-sponsored short-term and long-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportTier 2 supportfinancial analysisearned wage advanceon-demand pay

Soft Skills

communication skillsteam playerproblem-solvingadaptabilitycustomer service