After-Sales Administration Manager (APV)

CLAAS

. Manages after-sales administrative and logistical activities across multiple sites .

Posted 4/21/2026full-timePontivy • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manages after-sales administrative and logistical activities across multiple sites
Ensures customer satisfaction and retention
Controls the monthly closing of Workshop and Spare Parts Warehouse (MPR) activities
Oversees monthly billing for MPR operations
Leads and coordinates the APV administrative team for opening and closing Repair Orders (OR)
Ensures the accuracy of monthly timekeeping records and their transmission to the relevant departments
Monitors service contract follow-ups
Coordinates commissioning acknowledgements for CLAAS and other suppliers
Updates the customer base based on field feedback
Manages warranty files for CLAAS and other suppliers
Organizes extraction and analysis of data from RemoteService

Requirements

What you’ll need

Minimum of a 2-year post-secondary diploma (Bac+2) ideally in administration, sales, or a technical field
Familiarity with the agricultural sector is a plus
Proven experience (minimum 5 years) in team supervision and administrative management
Proficient with Microsoft Office and billing/software invoicing systems
Excellent interpersonal skills, good listening and analytical abilities
Team player with the ability to unite and motivate staff
Proactive, versatile, meticulous, and well-organized

Benefits

Comp & perks

Leading European brand in agricultural machinery
Profit-sharing based on company performance and results
Works council (CSE) benefits
Individual performance bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative managementteam supervisiondata analysisbilling systemsinvoicing systemstimekeeping accuracycustomer satisfactionlogistical activitiesrepair order managementwarranty management

Soft Skills

interpersonal skillsanalytical abilitiesteam playermotivationproactiveversatilemeticulouswell-organizedlistening skillscoordination

Certifications

2-year post-secondary diploma