CLA (CliftonLarsonAllen)

Senior Client Support

CLA (CliftonLarsonAllen)

full-time

Posted on:

Location Type: Office

Location: Arlington • Florida • Montana • United States

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Job Level

Senior

About the role

  • Provide advanced technical support and resolve complex issues for clients, as well as training, on BILL.
  • Serve as a point of escalation for team members and ensure timely issue resolution.
  • Support the Sales function in ensuring that customer renewals are manage effectively and efficiently through strong customer engagement.
  • Work closely with clients to understand their needs and provide tailored solutions, including identify and qualify potential opportunities for CLA digital products and services, as well as other seamless opportunities within CLA.
  • Follow up with clients to ensure timely and effective resolution of escalated issues.
  • Manage and analyze incident logs to identify trends and improvement opportunities.
  • Mentor and train team members, sharing knowledge and best practices.
  • Collaborate with the internal teams to identify and resolve software bugs.
  • Lead the creation and maintenance of technical documentation.
  • Act as a liaison between clients and internal teams to ensure effective communication.
  • Act as a subject matter expert on products and services.

Requirements

  • Three or more years of practical business experience
  • Must be technically proficient, including BILL
  • Must be an excellent communicator via phone, email, or chat
  • Must be timely and highly organized
  • Previous experience in business development, marketing, or sales a plus, but not necessary
  • Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
Benefits
  • Flexible PTO (designed to offer flexible time away for you!)
  • Up to 12 weeks paid parental leave
  • Paid Volunteer Time Off
  • Mental health coverage
  • Quarterly Wellness stipend
  • Fertility benefits
  • Comprehensive benefit options that include health, dental, vision, 401k and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportissue resolutionincident managementtechnical documentationbusiness developmentmarketingsales
Soft Skills
communicationorganizationmentoringcollaborationcustomer engagement
Certifications
Bachelor's degree