Technical Operations Analyst II

CKS Packaging Inc

Technical Operations Analyst II managing and optimizing endpoint infrastructure performance at Mauser Packaging Solutions. Collaborating with cross-functional teams to drive technical initiatives and improvements.

Posted 4/28/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudIoTPythonServiceNow

About the role

Key responsibilities & impact

Monitor and manage the health and performance of endpoint environments, including desktops, laptops, terminals, IoT devices, and applications using tools such as SCCM and CompuTrace
Continuously monitor system performance to identify bottlenecks and opportunities for optimization
Respond to and resolve system outages, performance degradation, and technical issues with minimal business impact
Conduct thorough root cause analysis and implement corrective actions to prevent recurring issues
Develop and maintain automation scripts using tools such as PowerShell, Bash, or Python to reduce manual effort and improve consistency
Manage configuration consistency through automated configuration management tools (e.g., SCCM)
Support and manage hardware and software deployments across the enterprise
Ensure all configurations and system changes are tracked and documented according to established change management processes (ServiceNow)
Configure and maintain development, staging, and production environments to meet technical, security, and performance standards
Develop and maintain backup and disaster recovery strategies for endpoint devices to ensure data integrity and availability
Perform regular audits of system access, configurations, and performance metrics
Generate detailed reports to support operational visibility, compliance requirements, and stakeholder decision-making
Partner with development, infrastructure, security, and product teams to align system requirements and performance expectations
Mentor and train junior technical staff, promoting knowledge sharing and skill development
Create and maintain technical documentation, including system configuration manuals, troubleshooting guides, and operational procedures
Evaluate operational workflows to improve efficiency, reduce costs, and streamline IT operations

Requirements

What you’ll need

Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues
Communication: Excellent written and verbal communication skills, capable of translating technical concepts for technical and non-technical stakeholders
Project Management: Familiarity with IT service and project management methodologies (e.g., Agile, ITIL) and tools such as ServiceNow
Bachelor’s degree in Information Technology or a related field***or equivalent professional experience*
3+ years of experience in IT operations, system administration, or technical support with a focus on endpoint infrastructure, networking, or systems engineering
Proven experience managing complex systems and resolving high-impact, high-priority technical issues
Hands-on experience with cloud platforms, particularly Microsoft Azure
Experience with software distribution and configuration tools (e.g., SCCM)
Demonstrated ability to optimize endpoint performance and manage endpoint services at scale.

Benefits

Comp & perks

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Hard Skills & Tools

endpoint managementsystem performance monitoringroot cause analysisautomation scriptingconfiguration managementbackup and disaster recoverysystem auditingtechnical documentationcloud platformssoftware distribution

Soft Skills

problem-solvinganalytical skillscommunicationproject managementmentoringknowledge sharingskill development