UX Researcher

CivilGrid

UX Researcher shaping CivilGrid’s civil infrastructure design platform through customer interviews, usability testing, and workflow research. Building repeatable research practices that guide product roadmaps for engineers, GIS teams, and field crews.

Posted 8/17/2026full-timeBoston • California, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $116,400 - $166,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Research, including qualitative and quantitative methods, to influence product direction and design decisions. Capable of synthesizing research findings into actionable insights while effectively collaborating with cross-functional teams in a B2B or technical product environment.

Highest-signal resume keywords

UX ResearchQualitative ResearchUsability TestingCustomer InterviewsB2B Product Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research Study DesignData AnalysisDiscussion Guide CreationSynthesis of FindingsSurvey Development

Soft Skills

Strong Communication SkillsFast Research Approach

Tools & Technologies

Mapping/GIS Tools

Industry Keywords

Civil EngineeringUtilitiesConstruction

About the role

Key responsibilities & impact

Plan and run qualitative research, including interviews, contextual inquiry, and usability testing, to understand civil design workflows
Partner with PMs and designers early to shape research questions before design and engineering work begins
Synthesize findings into actionable insights that influence roadmap decisions
Run usability testing on in-progress designs and prototypes and support rapid iteration
Build a repeatable research practice with templates, a shared repository, and regular customer conversations
Support quantitative research through surveys and usage data analysis
Serve as the customer voice inside the product organization
Partner with PMs, designers, and engineers across the product organization
Report to the Head of Product

Requirements

What you’ll need

3–5 years of experience in UX research, with at least some experience in a B2B or technical product environment
Ability to run a full study independently, including recruiting, discussion guide creation, moderation, and synthesis
Ability to turn qualitative input into clear, actionable product direction
Ability to interview civil engineers or field technicians and ask effective follow-up questions
Fast, focused research approach
Strong written and verbal communication skills
Bonus: experience with technical, spatial, or mapping/GIS-based products
Bonus: prior industry experience in Utilities, Construction, or Civil Engineering
Bonus: experience setting up a research practice or repository from scratch at an early-stage company
Must be located in the Boston, MA or San Francisco, CA area and willing to work from the office at least 2 days per week if hired
Must be legally authorized to work in the United States of America

Benefits

Comp & perks

Meaningful early-stage equity
Company-funded medical, dental, and vision insurance, including medical plans at no cost to the employee
FSA (health and dependent care)
Unlimited PTO
401(k) plan
Flexible, remote-friendly work environment
High-trust team, real ownership, and the chance to do meaningful work