Strategic Client Partner

CivicPlus

Strategic Client Partner managing top client relationships post-implementation at CivicPlus. Serving as a trusted advisor ensuring maximum value from solutions for parks and recreation organizations.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,300 - $101,300 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage a portfolio of the solution’s top clients once implementation is complete
Build strong, trusted relationships with key client stakeholders
Serve as a credible expert in the solution and the parks and recreation industry
Understand client needs, system configuration, and priorities to help optimize solution usage
Support revenue retention across a defined book of business
Act as the voice of the customer by sharing feedback with internal teams
Develop solution best practices and content that help reduce technical support ticket creation
Foster collaboration and connection across clients to help build solution community
Partner with Technical Support to help prioritize accounts and improve response and resolution times
Bring senior solution-related experience to the team and support peers in navigating complex client situations

Requirements

What you’ll need

Bachelor’s degree preferred
Parks & Recreation certification (CPRP)
2–3 years of Parks & Recreation experience
5–7 years of general business experience
Strong organization and time management skills
Proven ability to collaborate effectively and build strong relationships with high-risk or high-priority clients
Exceptional written and verbal communication skills with strong attention to detail.

Benefits

Comp & perks

Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan
Potential Variable Pay: Based on set goals

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong organization skillstime management skillscollaborationrelationship buildingwritten communication skillsverbal communication skillsattention to detail

Certifications

Bachelor’s degreeParks & Recreation certification (CPRP)