CivicPlus

Partnership Manager

CivicPlus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,000 - $181,000 per year

About the role

  • Own a portfolio of DocAccess partners, including reseller relationships, and serve as the primary point of contact for commercial and operational success.
  • Build strong working and executive-level relationships with partner stakeholders.
  • Develop and execute partner plans that increase partner engagement, sourced pipeline, revenue contribution, product adoption, and long-term strategic value.
  • Identify opportunities to expand existing partnerships and evaluate new partner opportunities that can accelerate growth.
  • Support partner negotiations, business reviews, renewals, and expansion conversations in collaboration with internal stakeholders as needed.
  • Help partners position DocAccess effectively in market and improve their ability to sell, support, and grow the relationship.
  • Own the administrative and operational aspects of managing partnerships — including onboarding workflows, documentation, follow-up, internal coordination, and tracking deliverables — ensuring nothing falls through the cracks.
  • Create and maintain repeatable processes, playbooks, and standards for partner lifecycle management.
  • Build, track, and report on key partner metrics, including performance, pipeline, revenue contribution, activity, and strategic health.
  • Partner with internal teams to improve dashboards, reporting, visibility, and internal systems that support the partnership motion.
  • Ensure partnership commitments, action items, and dependencies are clearly documented and executed.
  • Apply strong business judgment to evaluate the quality of partnership opportunities and recommend where the company should invest time and resources.
  • Bring a sales-oriented mindset to maximize outcomes from each partnership and identify practical ways to increase growth.
  • Assess partnership performance through both qualitative and quantitative lenses and make recommendations to improve results or exit low-value relationships.
  • Support business cases for new partnerships, including strategic fit, expected impact, operational complexity, and resource requirements.
  • Help define the overall partner strategy for DocAccess as the ecosystem evolves.
  • Work closely with Sales to align on co-sell motions, partner-sourced opportunities, and revenue goals.
  • Partner with Customer Success and Support to resolve partner-related issues and improve the partner and end-customer experience.
  • Collaborate with Marketing on partner communications, enablement materials, announcements, and go-to-market initiatives.
  • Act as a strong internal advocate for Product, surfacing partner feedback and helping shape requirements for features, dashboards, workflows, and partner-facing functionality.
  • Bring enough technical fluency to understand product capabilities, ask strong questions during partner evaluations, and navigate common technical or implementation-related discussions with credibility.
  • Translate partner questions and needs into clear, actionable internal next steps.
  • Work effectively with technical and non-technical stakeholders to move issues forward and keep momentum high.
  • Continuously look for ways to improve efficiency, quality, insight, and scalability across the partnership function.
  • Use AI tools thoughtfully and proactively to improve planning, communication, analysis, documentation, and execution — not as a novelty, but as a genuine productivity multiplier.
  • Identify opportunities to automate repetitive work and create better visibility into partnership performance and next steps.

Requirements

  • 5+ years of experience in partnerships, channel sales, business development, account management, or a related role in a SaaS or B2B technology company.
  • Proven experience managing reseller, channel, strategic, or ecosystem partnerships.
  • Strong sales acumen and commercial instincts, with a clear understanding of how partnerships create revenue and growth.
  • Strong business acumen, including the ability to assess strategic fit, opportunity quality, tradeoffs, and return on investment.
  • Excellent organizational and project management skills, with exceptional attention to detail and follow-through.
  • Demonstrated ability to work independently, drive initiatives forward, and operate effectively in a fast-changing environment.
  • Comfortable working cross-functionally across Product, Sales, Support, Customer Success, Marketing, and Operations.
  • Solid technical fluency — not expected to be deeply technical, but able to understand product concepts, support technical conversations, and engage credibly in partner evaluations and issue resolution.
  • Strong written and verbal communication skills, including the ability to influence stakeholders internally and externally.
  • Analytical mindset with experience using data, reporting, and dashboards to manage performance and inform decisions.
  • Demonstrated ability to leverage AI tools to improve efficiency, organization, and execution.
Benefits
  • Comprehensive health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Time Off
  • 401(k) plan
  • and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partnership managementchannel salesbusiness developmentaccount managementdata analysisreportingdashboard creationperformance metricsSaaSB2B technology
Soft Skills
sales acumenbusiness acumenorganizational skillsproject managementattention to detailindependent workcross-functional collaborationcommunication skillsanalytical mindsetinfluence