CivicPlus

Senior Business Analyst

CivicPlus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,400 - $156,600 per year

Job Level

About the role

  • Lead the design and integration of advanced data systems and strategic tooling to consolidate information across platforms.
  • Proactively identify opportunities to enhance data workflows and reporting infrastructure to meet evolving business needs as well as support executive and portfolio-wide visibility.
  • Develop, maintain, and present executive-level dashboards and reports that synthesize complex business, product, and technology data.
  • Deliver actionable insights and recommendations to senior leaders, supporting strategic initiatives and organizational objectives.
  • Analyze trends, risks, and opportunities across product and technology programs and provide forward-looking recommendations to guide strategy, measure success, and optimize performance.
  • Establish and champion data governance and reporting standards that enable consistent and accurate use of data.
  • Create documentation, guidelines, and best practices to scale reporting and enable teams to confidently access and leverage data.
  • Mentor junior analysts and product teams in leveraging data for strategic decision-making.
  • Partner with Financial Planning & Analysis, Revenue Operations, Engineering, and other teams to ensure integrated, consistent, and impactful reporting and facilitate collaboration and knowledge sharing to drive a data-driven culture.
  • Lead complex analyses to support business cases, performance tracking, understand product and hosting costs, hosting forecast, and goal measurement.
  • Ensure insights are effectively communicated and leveraged at all levels of the organization.
  • Develop and maintain dashboards and reports that consolidate and communicate key business, product, and technology data.
  • Provide data, analysis, and insights to support various strategic initiatives.
  • Support the development of scalable frameworks for evolving reporting needs within the Product and Technology team, ensuring data accuracy, operational excellence, and workflow improvements cross-functionally.
  • Maintain documentation and change management protocols for all reporting and analytics tools.
  • Other duties as assigned by leadership

Requirements

  • Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field; Master’s degree preferred
  • 7+ years of experience as a Business Analyst or related role, preferably in a product or SaaS organization.
  • Advanced proficiency in data analysis tools and techniques (e.g., SQL, Excel, Python).
  • Expertise in data visualization tools such as Tableau, Power BI, or similar platforms.
  • Familiarity with financial metrics, P&L reporting and executive-level analytics.
  • Proven experience architecting and maintaining complex data systems and reporting frameworks.
  • Demonstrated ability to partner with teams across the organization to deliver impactful reporting and insights and influence executive strategy.
  • Exceptional communication, presentation, and interpersonal skills; experience presenting to senior leadership.
  • Partner with cross-functional teams (Product, Engineering, Finance, GTM) to ensure data consistency and alignment across systems.
  • Experience mentoring or leading analysts and cross-functional teams.
Benefits
  • Comprehensive health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Time Off
  • 401(k) plan
  • and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLExcelPythondata visualizationTableauPower BIdata governancereporting frameworksfinancial metrics
Soft Skills
communicationpresentationinterpersonal skillsmentoringcollaborationstrategic decision-makinginfluencinganalytical thinkingproblem-solvingleadership