CivicPlus

Revenue Systems Enablement Specialist

CivicPlus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $61,700 - $87,600 per year

Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Act as the primary liaison between end users and the Systems team
  • Develop and deliver training, documentation, and learning resources for new and existing features.
  • Monitor system usage and adoption metrics to identify gaps or opportunities for improvement.
  • Gather user feedback to guide enhancements, simplify workflows, and improve the end-user experience.
  • Collaborate with department leaders to understand their processes and align system functionality with business goals.
  • Partner with technical teams to pilot, document, and launch new capabilities.
  • Develop and execute change management plans for new system features or process updates.

Requirements

  • 2-3 years of experience in revenue operations, business systems, or CRM/ERP enablement.
  • Strong understanding of Salesforce and ERP platforms (NetSuite or similar).
  • Demonstrated ability to translate technical processes into clear, user-friendly language.
  • Experience with AI Agent platforms
  • Experience developing and delivering training, workshops, or documentation for system users.
  • Excellent interpersonal and communication skills, with the ability to build trust across technical and non-technical teams.
  • Data-driven mindset; comfortable using metrics to assess adoption and identify areas for improvement.
Benefits
  • Comprehensive health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Time Off
  • 401(k) plan
  • and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue operationsbusiness systemsCRM enablementERP enablementSalesforceNetSuiteAI Agent platformstraining developmentdocumentationchange management
Soft skills
interpersonal skillscommunication skillstrust buildinguser-friendly language translationdata-driven mindsetcollaborationfeedback gatheringworkflow simplificationprocess alignmentmetrics assessment