Technical Support Engineer I
CivicPlus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $27 per hour
Job Level
Junior
About the role
- Deliver exemplary front-line technical support and service to customers
- Investigate, troubleshoot, and resolve customer issues
- Document all interactions comprehensively using ticketing software
- Cultivate strong working relationships with both colleagues and customers
- Escalate unresolved issues to designated internal teams
- Provide guidance and collaborate with internal departments.
Requirements
- Degree in relevant technologies (Preferred) or comparable experience
- 1+ years of experience in technical support
- Review and troubleshoot product/api integrations.
- Strong customer service skills.
- Excellent communication skills
- Familiarity with ticketing software.
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingproduct integrationAPI integration
Soft skills
customer servicecommunicationrelationship buildingcollaboration
Certifications
degree in relevant technologies