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Project Manager – Professional Services
Civica USProject Manager leading high-impact projects to transform customer operations at Civica, a software provider for public services. Collaborating with stakeholders and delivering exceptional outcomes.
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead projects through the full lifecycle including initiation, planning, delivery, closure, and transition to support
- Ensure a consistent, high-quality delivery experience that drives customer satisfaction and long-term partnership success
- Develop and manage project plans, schedules, budgets, resource allocations, and delivery milestones
- Lead, motivate, and coordinate cross-functional project teams, suppliers, and external vendors
- Monitor project progress, risks, issues, dependencies, and overall performance against agreed objectives
- Track costs, schedules, quality, and delivery outcomes against approved plans and tolerances
- Communicate project status, risks, decisions, and outcomes clearly to both internal and external stakeholders
- Maintain accurate project documentation, governance, reporting, and delivery records
- Build strong relationships with customers and stakeholders to ensure alignment and shared accountability
- Apply sound judgment and problem-solving skills to navigate ambiguity, complexity, and changing priorities
- Contribute to continuous improvement initiatives and identify better ways of working across project delivery practices
- Promote ethical practices, security, compliance, and data privacy throughout project execution
Requirements
What you’ll need- Thrives in fast-paced, customer-focused environments and enjoys leading projects from concept through delivery
- Communicates clearly and confidently with technical and non-technical audiences
- Can balance multiple priorities while maintaining attention to detail and delivery quality
- Builds strong relationships and collaborates effectively across teams, customers, and partners
- Applies structured thinking and sound judgment to solve problems and manage risk
- Is proactive, adaptable, and comfortable operating in ambiguous or changing situations
- Takes ownership of outcomes and drives accountability across stakeholders and teams
- Enjoys improving processes and finding innovative ways to deliver customer and business value
- Experience managing medium to large projects within Professional Services or customer delivery environments
- PMP certification or equivalent project management qualification
- Experience with financial planning, budgeting, resource management, and delivery governance
- Knowledge of risk management, organizational change, and benefits realization practices
- Experience leading cross-functional or geographically distributed teams
- Familiarity with library industry software, consortium systems, or related operational environments
- Experience working across multiple time zones and global stakeholder groups
- A commitment to continuous learning, professional development, and operational excellence
Benefits
Comp & perks- Choice of PPO or HDHP/HSA medical plans through Anthem Blue Cross Blue Shield
- Employer contributions to Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA)
- Dental and vision coverage for employees and families
- Employer-paid basic Life and AD&D insurance
- Voluntary life insurance options for employees, spouses, and dependents
- Short-Term and Long-Term Disability coverage
- Employee Assistance Program (EAP) with confidential wellbeing, legal, financial, and mental health support
- Preventive care covered at 100%
- Telehealth and virtual care options
- Wellness programs, rewards, and digital health tools
- Pre-tax payroll deductions for eligible benefits
- Supportive benefits resources and advocacy services to help you navigate your coverage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementfinancial planningbudgetingresource managementrisk managementdelivery governanceprocess improvementstakeholder managementcross-functional team leadershipproject lifecycle management
Soft Skills
communicationproblem-solvingadaptabilityattention to detailrelationship buildingownershipaccountabilitystructured thinkingcollaborationcustomer focus
Certifications
PMP certification