Credit Controller – Finance

Civica US

Credit Controller managing customer portfolios for Civica, ensuring smooth revenue flow and client payments. Collaborating with finance colleagues to resolve account queries and support month-end activities.

Posted 5/11/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Managing an allocated customer portfolio
Following up on overdue invoices
Working with customers to ensure payments are received within agreed terms
Regular phone and email contact
Updating account notes
Preparing statements
Keeping collection activity accurately recorded in systems
Collaborating with finance colleagues and internal teams to resolve account queries
Flagging risks early
Supporting month-end activity

Requirements

What you’ll need

Qualification or studies in Accounting, Finance, Business, or a related discipline
Experience or exposure to accounts receivable, credit control, or finance administration
Ability to actively pursue overdue invoices via phone and email in line with KPIs
Understanding of payment terms and basic credit risk principles
Strong written and verbal communication skills
High attention to detail and accuracy in maintaining financial records
Ability to reconcile customer accounts and resolve discrepancies
Proficiency in Microsoft Office, particularly Excel
Willingness to work within finance systems and ERP platforms
Strong organisational skills with the ability to manage competing priorities
Professional approach to customer engagement and sensitive information
Results-focused mindset with a commitment to continuous improvement

Benefits

Comp & perks

We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablecredit controlfinance administrationreconciling customer accountsfinancial record maintenancepayment terms understandingcredit risk principles

Soft Skills

strong written communicationstrong verbal communicationattention to detailaccuracyorganisational skillsability to manage competing prioritiesprofessional customer engagementresults-focused mindsetcommitment to continuous improvement

Certifications

qualification in Accountingqualification in Financequalification in Business