Senior Site Reliability Engineer

Civica US

Senior Site Reliability Engineer ensuring the reliability, performance and security of Civica’s cloud platform. Collaborating with teams to drive automation and best practices in cloud environments.

Posted 4/30/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudGoGoogle Cloud PlatformGrafanaJavaKubernetes.NETOpenShiftPackerPrometheusPythonTerraformVMware

About the role

Key responsibilities & impact

Designing and implementing for scale & resilience: Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS/IaaS.
Driving automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed.
Defining and measuring reliability: Partner with teams to set up meaningful SLIs/SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users.
Leading incident response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities.
Mentoring & evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation.
Securing our stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected.

Requirements

What you’ll need

Demonstrable experience in a production SRE, DevOps or infrastructure role, ideally within a SaaS or large-scale web environment
Expert in at least one public cloud (AWS, Azure, or GCP) and comfortable designing hybrid migrations from on-prem to cloud
Strong coding/scripting and troubleshooting skills (on either of Go, .NET, Java, Python, etc.) and a passion for building reusable tested libraries and tooling
Proven track record with IaC tools (Terraform, CloudFormation, or similar) and container orchestration (Kubernetes, ECS, AKS, OpenShift)
Proven track record with virtual machine orchestration / provisioning and resiliency strategies (Kubevirt, packer, ansible)
Deep understanding of monitoring, logging, and tracing frameworks (Prometheus/Grafana, ELK/Opensearch, Jaeger, etc.)
Excellent communicator who thrives in cross-functional teams, with passion for translating complex technical issues into clear, actionable plans.

Benefits

Comp & perks

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSAzureVMwareTerraformGitHub ActionsDatadogPrometheusGrafanaKubernetesPython

Soft Skills

communicationmentoringincident responsecollaborationcontinuous improvementtroubleshootingcoachingcross-functional teamworkevangelismadaptability