Key Account Manager
Expleo Group
Account Executive - Local Government
Civica US
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Play a key role achieving keep, grow, and get objectives within the local government sector.
- Foster strong relationships with existing and prospective customers; act as a customer champion and trusted advisor.
- Engage with customers by making outbound calls to check account health and uncover new opportunities.
- Drive growth focusing on retention, upsell, and cross-sell opportunities within the business unit.
- Build credibility and trust with key customer stakeholders.
- Manage opportunities in Salesforce including forecasting, pipeline growth, opportunity progression, and account reviews.
- Understand customer needs and identify solutions that meet their goals and challenges.
- Stay market-aware by keeping up to date on competitor products and services.
- Collaborate with marketing to support campaigns and initiatives to generate interest and drive sales.
- Nurture the sales pipeline ensuring active engagement, progression, and timely closure of opportunities.
- Adapt responsibilities over time as the sales environment shifts.
Requirements
- Proven track record in sales account management and new business prospecting.
- Proficiency in Salesforce for managing pipeline, forecasting, and opportunities.
- Experience in application software and services sales.
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Target-driven – takes full ownership and accountability for achieving results.
- Ambitious and resilient – action-oriented, tenacious, positive, and determined to succeed.
- High attention to detail – methodical and consistent in compiling quotes and proposals.
- Excellent written and verbal communication skills.
- Ability to work autonomously while seeking guidance when needed.
- Strong communication and presentation skills with the ability to build relationships at all levels of stakeholders.
