Citygreen International

Sales Support, Customer Success Specialist

Citygreen International

contract

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity.
  • Quote coordination (SOP-driven): Create quote requests in **HubSpot** and **Asana**, organize files in **Box**, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail.
  • Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates.
  • Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to **NetSuite/Operations**, send onboarding instructions, and coordinate delivery/installation milestones.
  • Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early.
  • Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance).

Requirements

  • **Minimum**
  • - 2**+ years** in Sales Support / Customer Success / Sales Ops (B2B preferred)
  • - **HubSpot proficiency:** shared inbox/Conversations, deals/pipelines, properties, lists, simple workflows, basic dashboards/reporting
  • - Proven quote coordination (intake → approvals → issue → revision control)
  • - Excellent written/spoken English; confident on customer calls and executive updates
  • - Tooling: **HubSpot**, **Asana**, **Box/Drive**, **Microsoft 365** (NetSuite exposure a plus)
  • - High attention to detail (templates, versioning) and strong follow-through
  • **Nice to have**
  • - Familiarity with **AI productivity tools** (ChatGPT/Copilot, HubSpot AI, Canva Magic Design) to speed-draft emails, summarize threads, prep first-pass quotes
  • - Experience with installer/field compliance platforms (e.g., Build Pass)
  • - Light RevOps skills (property governance, dedupe/merge policy, workflow QA)
Benefits
  • **Paid Time Off** (contractor PTO policy)
  • **Work From Home** (100% remote)
  • **Growth by Sharing** profit-share program **post-probation**
  • **Learning & development:** access to tools training (HubSpot, Asana, Box), internal playbooks, and **educational resources** for continuous upskilling
  • **Tools & enablement:** HubSpot, Asana, Box, Microsoft 365; training on Quote SOP, handoff checklist, Build Pass workflows
  • **Career growth:** opportunity to lead global-standard improvements (HubSpot quoting workspace, SLA dashboards, automated handoffs, onboarding playbook, compliance scorecard)
  • **Flexible collaboration:** structured standups, clear KPIs, supportive leadership focused on outcomes over micromanagement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quote coordinationcustomer successsales operationsHubSpot proficiencyreportingattention to detailRevOps skillsworkflow QA
Soft Skills
excellent written communicationexcellent spoken communicationstrong follow-throughconfident on customer calls