Business Systems Engineer
Cityfunds
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $85,000 - $110,000 per year
About the role
- Own Nada’s GTM and origination systems architecture end-to-end, including CRM, LOS (Salesforce), dialer/voice automation, document management, and capital management systems.
- Design and optimize system workflows across the full customer lifecycle (lead → offer→ underwriting → closing → portfolio management), with a focus on improving conversion, speed, and operational efficiency.
- Serve as the technical owner of Salesforce (LOS), ensuring scalable architecture, clean data models, and high-quality user experience for sales and operations teams.
- Architect and manage integrations between our proprietary POS, Salesforce, and third-party systems (dialers, DMS, data providers), ensuring reliability, performance, and data consistency.
- Identify and eliminate friction in the funnel, proactively recommending system and process improvements that increase throughput and reduce manual work.
- Build and maintain automation layers (flows, triggers, APIs) to streamline operations and reduce human intervention across the origination process.
- Own data integrity and system governance, including validation rules, deduplication, monitoring, and audit processes.
- Partner cross-functionally with Product, Engineering, Sales, and Operations to translate business needs into scalable system solutions.
- Act as the internal expert on GTM systems, advising leadership on tooling decisions, tradeoffs, and long-term architecture.
Requirements
- 3–5+ years of experience in Salesforce administration, systems engineering, or business systems roles in high-growth environments
- Deep expertise in Salesforce (Certified Administrator Credential required; Advanced Admin or Platform App Builder preferred)
- Proven experience architecting and managing complex system integrations, including APIs, webhooks, and third-party platforms
- Strong understanding of lead-to-close workflows across sales, underwriting, and operations—ideally in fintech, lending, or similarly regulated environments.
- Demonstrated ability to design scalable systems from 0→1 or during rapid growth phases.
- Comfortable working cross-functionally and translating business requirements into technical implementations.
- Strong problem-solving skills with a bias toward simplification and automation.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce administrationsystems engineeringsystem integrationsAPIswebhooksautomation layersdata integritysystem governanceworkflow designdata models
Soft Skills
problem-solvingcross-functional collaborationcommunicationtechnical ownershipprocess improvementscalability designoperational efficiencyleadershipadvisingsimplification
Certifications
Certified Administrator CredentialAdvanced AdminPlatform App Builder