City Wide Facility Solutions Jacksonville

Account Executive

• Seek out new opportunities! Discover and generate leads through cold calling, networking, and on-site visits.
• Conduct market research to gain insights into industry trends and uncover new opportunities.
• Perform building surveys, showcase proposals, and successfully close sales by addressing client needs and overcoming any objections.
• Build and nurture relationships with property managers, business owners, and industry associations.
• Stay ahead of the game! Carry out competitive analysis and keep up-to-date with the facility maintenance industry.
• Efficiently manage the sales pipeline using CRM tools to track and follow up with potential clients.
• Work together with internal teams to ensure a seamless onboarding experience and excellent service delivery for new clients.
• Be the face of City Wide Facility Solutions at networking events, industry conferences, and community activities.

B2B Sales Executive

Sales

• Guide the sales team to meet monthly targets
• Foster and develop team talent
• Execute sales processes and strategies
• Conduct weekly one-on-one meetings to review pipelines
• Provide ongoing coaching on sales techniques
• Monitor KPIs and prepare sales reports to senior leadership
• Recruit and onboard high-performing sales talent
• Organize monthly training sessions for the sales team
• Develop expansion strategies for strategic accounts
• Promote a high-performance sales culture

Executive Sales Manager

• Uncover new client opportunities and build lasting partnerships through consultative sales strategy.
• Engage prospects and close deals to deliver exceptional building maintenance solutions.
• Work within a territory rich with possibilities and be supported by a dedicated team.

Sales Executive

Operations

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Assist with training of new ACMs or support them during complex site new starts, restarts, and cases.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Coordination of City Wide equipment to ensure proper maintenance and repairs are completed in a cost effective manner.
• Other duties as necessary.

Operations Manager

• Identify and qualify potential clients.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• Maintain and manage your Top 100 and Hot 25 list in CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned by management.

• Prospect, identify and qualify potential clients.
• Manage the sales process by scheduling appointments, understand prospective client needs, create proposals and make presentations.
• Win new clients by overcoming objections and preparing appealing proposals.
• Continually build your prospect pipeline each day, achieving metrics, win business.
• Utilize and manage our CRM to capture/enter all customer information.
• Manage the project sold to ensure completion of scope of work through independent contractors.
• Enjoy and thrive in a positive work atmosphere.
• Other duties as assigned by management.

Outside Sales Executive

• Identify and qualify potential clients.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Conduct a minimum of 20 hours prospecting each week.
• Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• Maintain and manage your Hot 25 list in CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned by management.

• Generate new business by executing a disciplined outbound prospecting strategy — including cold calling on foot and by phone
• Set your own appointments, manage your sales pipeline, and move opportunities from lead to close
• Build lasting relationships through consultative selling and a deep understanding of client needs
• Partner with operations and account management teams to ensure long-term client satisfaction and renewal
• Represent City Wide professionally — with energy, polish, and integrity — in all client interactions

Account Manager

• **What you will do...**
• - Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services.
• - Manage all Contractor relationships including – Interview, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• The **Account Manager** is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
• **Responsibilities**
• - Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• - Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
• - Ensure adequate (internal and external) staffing needs to service clients.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• - Communicate client survey responses to the DOO, NMs, and Contractors.
• - Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Approve NM and / or Service Representatives pay sheets; ensure accuracy.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• - Participate and be present in monthly Contractor paydays.

• Serve as primary point of contact for assigned client accounts
• Conduct regular site walkthroughs to ensure quality standards are met
• Maintain strong communication with independent contractors regarding performance and expectations
• Respond promptly to client concerns and facilitate timely resolution
• Document service activity, feedback, and follow-ups within CRM systems
• Coordinate scheduling adjustments and service requests
• Monitor account health and proactively identify service improvement opportunities
• Escalate operational or contract issues to leadership when appropriate

Part-time Account Manager

Construction Sales Executive

Client Services Representative

• Serves as the primary point of contact for assigned national accounts
• Meets assigned targets set forth in the Master Service Agreement of each national account
• Proactively manages client satisfaction objectives, financial targets, and contractor pay rates.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Manages client complaints to ensure Client Complaint Policy is fully utilized
• Responsible for identifying, selecting, and working with Independent Contractors to ensure client needs are met and the full scope of work is completed
• Achieves metrics set forth and agreed upon by Director, Arete Facilities Management.
• Metrics can include but not limited to client satisfaction, ancillary revenue, territory margin and client retention.
• Schedules, coordinates, and leads regular business meetings with assigned independent contractor.
• Maintains professional communication with clients, Franchisees, and Home Office employees.
• Provides any necessary supervision and/or training to newly hired Client Service Coordinators and provides support to direct report as needed.
• Proactively communicates and works with other departments outside of Arete operations to ensure month end client billing and payables are properly and timely reconciled for client accounts and vendors.

B2B Sales Executive

Executive Sales Manager

Sales Executive

Operations Manager

Sales Executive

Outside Sales Executive

B2B Sales Executive

B2B Sales Executive

Account Manager

Sales Executive

Account Manager

Part-time Account Manager

Construction Sales Executive

Client Service Manager