City Wide Facility Solutions Jacksonville

Account Manager

• Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
• Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
• Identify new business opportunities and promote expanded services to existing clients.
• Respond promptly to client inquiries and resolve any service issues effectively.
• Manage contractor relationships, including hiring, negotiation, and performance evaluation.
• Utilize CRM tools to track client interactions, service schedules, and performance metrics.

Account Executive

• Proactively identify, qualify, and pursue new B2B opportunities
• Conduct outbound prospecting via phone, email, and field activity
• Schedule and lead discovery meetings and presentations with decision-makers
• Build rapport, uncover client needs, present tailored solutions, and overcome objections
• Close new business and hand off accounts to operations and account management
• Maintain accurate, timely documentation in CRM
• Consistently meet or exceed activity, pipeline, and revenue targets
• Collaborate closely with account managers and operations to ensure smooth onboarding

B2B Outside Sales Executive

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

B2B Account Manager

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
• Customize service strategies and scheduling that exceed client expectations
• Negotiate service agreements and pricing for new contracts and add-on solutions
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
• Partner with Night Managers and Director of Operations to execute and enhance service delivery
• Track service activities, supplies, and client feedback in advanced CRM and planning tools
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency
• Monitor and manage staffing and resource needs to maintain outstanding service

• Step into the role of B2B Sales Executive with City Wide Facility Solutions!
• Uncover new client opportunities and build lasting partnerships through consultative sales strategy.
• Engage prospects, and close deals to deliver exceptional building maintenance solutions.
• Collaborate with a supportive team focused on your successes and navigating challenges!

B2B Sales Executive

Business Development Rep

• Identifying and targeting potential clients in the B2B market.
• Developing and maintaining a strong pipeline of qualified leads.
• Conducting sales presentations, product demonstrations, and negotiations.
• Building and nurturing long-term relationships with clients.
• Meeting or exceeding sales targets and quotas.

Business Development Manager – Facility Services

• Prospect for new business through various channels to expand our client base.
• Present our CBS service offerings to potential clients, articulating the benefits and value propositions effectively.
• Build and maintain strong relationships with clients to ensure their needs are met and exceed their expectations.
• Utilize the customer relationship management (CRM) system to track leads, manage pipelines, and report on sales activity.
• Collaborate with internal teams to align on service delivery and client satisfaction.
• Meet and exceed sales goals through strategic planning and execution.
• Maintain a thorough understanding of industry trends and competition.

• Provide solutions to a wide range of issues clients face at their facilities
• Develop long-term relationships with clients and contractors
• Retention of clients
• Contractor relations, compliance, and removal/replacement as necessary
• Negotiate agreements with clients for additional services
• Detailed quality control inspections of client sites
• Supervise and direct Account Compliance Managers
• Keep all clientele documents updated and current
• Effectively communicate all client issues with contractors
• Coordinate with accounting on any discrepancies on client accounts
• Use City Wide’s CRM to document client inspections

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

B2B Account Manager, Facility Maintenance

• Discover and engage potential clients, leads, and referrals to achieve or surpass your sales goals.
• Kick off the sales journey by setting up appointments, understanding client needs, and delivering initial presentations.
• Close sales by building strong relationships with potential clients, showcasing our service offerings, addressing any concerns, and preparing contracts.
• Meet and maintain activity standards by making a minimum number of prospecting calls and cold visits each week.
• Leverage and oversee the customer relationship management system (CRM) to keep all client and lead information organized.
• Manage your "Top 100" list effectively within the CRM.
• Foster a positive and collaborative work environment.

Sales Executive, B2B

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure client's strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• “Door Knocking”-search for prospective clients and leads on your daily route.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.
• Provide quotes to Clients within 72 hours of receiving either other services or supply request. (48 hours to find a contractor to complete the work, an additional 48 to schedule.)
• Other duties as assigned.
• Measurements
• Maintain or Decrease Lost Business to greater than 90% of your route. (TRR)
• Increase OS sales on a monthly basis. Monthly minimum sales expectation is **$30,000** per month.
• Start **1 or more** new ICs per quarter.

• You will own a defined territory across **Chicago Southland and NW Indiana**, operating under a structured **ring-fence strategy**: Prospecting primarily within a **1 - 3 mile radius of existing clients**
• 40+ outbound calls per day
• Consistent email and LinkedIn outreach
• 10–15+ in-field prospect visits per week
• Building and managing your pipeline in CRM (Microsoft Dynamics)
• Setting and running qualified appointments
• Managing the full sales cycle from prospecting → close

Account Manager

B2B Outside Sales Executive

B2B Account Manager

B2B Account Manager

B2B Outside Sales Executive

B2B Sales Executive

Business Development Manager – Facility Services

Business Development Manager – Facility Services

Business Development Manager – Facility Services

B2B Sales Executive

Account Manager

B2B Account Manager, Facility Maintenance

Sales Executive, B2B

Account Manager

Outside B2B Sales Executive – Commercial Facilities