City Wide Facility Solutions Jacksonville

Account Executive

• Proactively identify, qualify, and pursue new B2B opportunities
• Conduct outbound prospecting via phone, email, and field activity
• Schedule and lead discovery meetings and presentations with decision-makers
• Build rapport, uncover client needs, present tailored solutions, and overcome objections
• Close new business and hand off accounts to operations and account management
• Maintain accurate, timely documentation in CRM (Top 100 and Hot 25 lists required)
• Consistently meet or exceed activity, pipeline, and revenue targets
• Collaborate closely with account managers and operations to ensure smooth onboarding

B2B Outside Sales Executive

• Identify and qualify potential clients.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Conduct a minimum of 20 hours prospecting each week.
• Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• Maintain and manage your Hot 25 list in CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned by management.

B2B Sales Executive

Account Manager

• Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction.
• Manage, expand, and diversify client partnerships, upselling accounts with other valued services.
• Collaborate with the operations team, communicating potential issues, successes and service changes.
• Engage with and manage night managers and independent contractors.
• Focus on electronic communication through the CRM.
• Implement the model and follow the program.

Solutions Engineer

• Provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.
• All aspects of client relationships- Retention is everyone’s job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
• Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly by assigned contractors.
• Keep all clientele documents updated and current.
• Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
• Coordinate with accounting on any discrepancies on client accounts.
• Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.

Account Manager – Facility Solutions Manager

Compliance

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Account Compliance Supervisor

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• Explore new business opportunities! Discover and generate leads through cold calling, networking, and site visits.
• Perform market research to gain insights into industry trends and potential opportunities.
• Conduct building surveys, present proposals, and finalize sales by addressing client needs and addressing any objections.
• Build and nurture relationships with property managers, business owners, and industry associations.
• Stay ahead of the game—carry out competitive analysis and keep up-to-date with developments in the facility maintenance sector.
• Manage the sales pipeline effectively using CRM tools to monitor and follow up on leads.
• Work closely with internal teams to ensure a seamless onboarding experience and service delivery for new clients.
• Act as a representative for City Wide Facility Solutions at networking events, industry conferences, and community activities.

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the DOO, NMs, and Contractors.
• Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve NM and / or Service Representatives pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly Contractor paydays.

• - Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• - Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Territory Account Manager

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Janitorial Compliance Night Manager – 2nd Shift

• Discover and engage potential clients, leads, and referrals to achieve or surpass your sales goals.
• Kick off the sales journey by setting up appointments, understanding client needs, and delivering initial presentations.
• Close sales by building strong relationships with potential clients, showcasing our service offerings, addressing any concerns, and preparing contracts.
• Meet and maintain activity standards by making a minimum number of prospecting calls and cold visits each week.
• Leverage and oversee the customer relationship management system (CRM) to keep all client and lead information organized.
• Manage your "Top 100" list effectively within the CRM.
• Foster a positive and collaborative work environment.

B2B Sales Representative

• Play a vital part in expanding our market presence by securing new service contracts.
• Spot potential clients and build strong relationships to fuel business growth.
• Perform face-to-face prospecting and cold calling.
• Understand client needs to create customized solutions.
• Contribute to a positive team vibe and achieve sales targets.

Sales Executive – Commercial Business Solutions

• Prospect, identify, and qualify potential candidates.
• Manage the sales process by scheduling appointments, understanding prospective client needs, creating proposals, and making presentations.
• Win new clients by overcoming objections and preparing appealing proposals.
• Continually build your prospect pipeline each day, achieving metrics and winning business.
• Utilize and manage our CRM to capture/enter all customer information.
• Manage the projects sold to ensure completion of the scope of work through independent contractors.
• Enjoy and thrive in a positive work atmosphere!