Facility Solutions Manager – Account Manager

City Wide Facility Solutions Jacksonville

Facility Solutions Manager managing client accounts and ensuring service delivery at City Wide Facility Solutions. Building relationships, coordinating services, and improving client satisfaction.

Posted 7/9/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship development, focusing on retention, satisfaction, and operational efficiency. Proficient in utilizing CRM software and Microsoft Office applications to enhance service delivery and communication.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentCRM Software ProficiencyInterpersonal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSalesFacility ManagementQuality Control InspectionsContract NegotiationOperational Efficiency Strategies

Soft Skills

Interpersonal SkillsCommunication SkillsDetail-OrientedProblem-Solving AbilitiesOrganizational Skills

Tools & Technologies

CRM SoftwareMicrosoft Office Applications

Industry Keywords

Client RetentionService PerformanceService AgreementsClient SatisfactionTransportation

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
Conduct regular quality control inspections and address any issues promptly to maintain service standards.
Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
Utilize CRM software to document client interactions, track service delivery, and manage schedules.
Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
Develop and implement strategies to improve client satisfaction and operational efficiency.

Requirements

What you’ll need

1-3 years of experience in account management, sales, or facility management preferred.
Strong interpersonal and communication skills, both verbal and written.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to manage multiple client accounts and prioritize tasks effectively.
Proficiency in Microsoft Office applications and CRM systems.
Reliable transportation and valid driver’s license.
High school diploma required; associate or bachelor’s degree preferred.

Benefits

Comp & perks

Medical
Dental
Vision
PTO
Base + commission