B2B Account Manager

City Wide Facility Solutions Jacksonville

Facility Solutions Manager managing client accounts and operations for City Wide Facility Solutions. Focused on service excellence and client satisfaction in a hybrid work environment.

Posted 5/21/2026full-timeBaton Rouge • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
Customize service strategies and scheduling that exceed client expectations
Negotiate service agreements and pricing for new contracts and add-on solutions
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
Partner with Night Managers and Director of Operations to execute and enhance service delivery
Track service activities, supplies, and client feedback in advanced CRM and planning tools
Respond quickly to client concerns, troubleshooting and resolving issues with urgency
Monitor and manage staffing and resource needs to maintain outstanding service

Requirements

What you’ll need

3+ years’ experience in facility management, operations, or building services
Detail-oriented, proactive, and confident in building relationships
Clear communication skills—verbally and in writing—with clients and teams
Expert in Microsoft Office and comfortable with database/CRM technology
High school diploma (Bachelor’s degree preferred)
Reliable transportation for on-site visits
Candidate must reside in or near the Baton Rouge area.

Benefits

Comp & perks

Competitive salary, including commission and care allowance
Comprehensive benefits package including medical, dental, vision and PTO

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

facility managementoperations managementbuilding servicesservice strategy customizationcontract negotiationcompliance oversightquality assuranceissue resolutionresource managementclient feedback tracking

Soft Skills

detail-orientedproactiverelationship buildingclear communicationproblem-solvingurgency in responseteam collaborationclient satisfaction focusperformance monitoringservice excellence advocacy

Certifications

Bachelor's degree (preferred)facility management certificationoperations management certificationproject management certificationcustomer service certificationnegotiation trainingquality assurance certificationcompliance trainingleadership trainingcommunication skills training