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B2B Account Manager
City Wide Facility Solutions JacksonvilleFacility Solutions Manager at City Wide Facility Solutions overseeing multiple client accounts and service delivery. Driving performance and client satisfaction in facility management.
About the role
Key responsibilities & impact- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Requirements
What you’ll need- 3+ years’ experience in facility management, operations, or building services.
- Detail-oriented, proactive, and confident in building relationships.
- Clear verbal and written communication with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- High school diploma (Bachelor’s degree preferred).
- Reliable transportation for on-site visits.
- Candidate must reside in or near the Long Beach - Southwest Los Angeles area.
Benefits
Comp & perks- Competitive salary, including commission for this position.
- Comprehensive benefits package including medical, dental, vision and PTO.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
facility managementoperations managementbuilding servicesservice strategy customizationcontract negotiationcompliance oversightquality assuranceissue resolutionresource managementclient feedback tracking
Soft Skills
detail-orientedproactiverelationship buildingclear communicationteam collaborationproblem-solvingurgency in responseclient satisfaction focusperformance monitoringservice excellence advocacy