Account Manager

City Wide Facility Solutions Jacksonville

Facility Solutions Manager responsible for client satisfaction and contractor compliance in facility management. Develops strategies for client retention and service excellence.

Posted 5/14/2026full-timeOntario • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure client's strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
“Door Knocking”-search for prospective clients and leads on your daily route.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays.
Provide quotes to Clients within 72 hours of receiving either other services or supply request. (48 hours to find a contractor to complete the work, an additional 48 to schedule.)
Other duties as assigned.
Measurements
Maintain or Decrease Lost Business to greater than 90% of your route. (TRR)
Increase OS sales on a monthly basis. Monthly minimum sales expectation is **$30,000** per month.
Start **1 or more** new ICs per quarter.

Requirements

What you’ll need

3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required, bachelor’s degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Applies client customer service and sales skills that are necessary for this position.
Positive and out-going personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation, a valid California Drivers License and Vehicle Insurance.
Preferred Spanish speaking.

Benefits

Comp & perks

Auto Allowance
IT reimbursement
After 90 days:
$335.00 towards medical plan
401K with matching and profit sharing percentage on company performance
Vacation accrued per pay period
Sick-time accrued per pay period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementclient retentionservice strategynegotiationquality controlstaffingcontract managementclient compliancebuilding maintenancefacility management

Soft Skills

detail orientedfollow-throughcustomer servicerelationship buildingverbal communicationwritten communicationpositive personalityoutgoing personality

Certifications

High School diplomaCalifornia Drivers LicenseVehicle Insurance