City Wide Facility Solutions Jacksonville

Account Compliance Supervisor

City Wide Facility Solutions Jacksonville

full-time

Posted on:

Location Type: Hybrid

Location: Aurora • Colorado • United States

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About the role

  • Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
  • Other duties as necessary.

Requirements

  • High school diploma required or equivalent experience in commercial janitorial services industry.
  • 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Building, facilities, janitorial or similar industry experience a plus!
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • CRM experience preferred.
Benefits
  • Health insurance
  • 401(k)
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible schedule
  • Retention bonuses
  • Car allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assurancecomplianceprocess improvementmanagementcoachingmotivatingdevelopingleading
Soft Skills
communicationinterpersonal skillsplanningorganizationattention to detailproblem solvingcollaborationinnovation
Certifications
high school diploma