City Wide Facility Solutions Jacksonville

Director of Operations

City Wide Facility Solutions Jacksonville

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Lead

About the role

  • **ESSENTIAL FUNCTIONS**
  • - Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients.
  • - Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
  • - Identify, hire, and train all operational employees, including FSMs and Night Managers.
  • - Meet or exceed annual revenue growth goals.
  • - Maintain positive client relationships and achieve client retention rates above 90%.
  • - Build and maintain strong, professional relationships with vendors and Independent Contractors.
  • - Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
  • - Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
  • - Participate in all new client launches for the full duration of the onboarding process.
  • - Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
  • - Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees.
  • - Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed.
  • - Travel within the market up to 50%.
  • - Perform additional operational duties as needed.

Requirements

  • **REQUIREMENTS***
  • - Bachelor’s degree or equivalent work experience.
  • - 3+ years of management experience in operations and account management.
  • - Proficiency with Microsoft Office Suite.
  • - Working knowledge of Customer Relationship Management (CRM) systems.
  • - gets.
  • - Ability to build effective relationships with customers and internal teams.
  • - Excellent written and verbal communication skills with the ability to influence others.
  • - Strong problem-solving and decision-making abilities.
  • - Demonstrated ability to coach, develop, and lead others.
Benefits
  • **City Wide Facility Solutions** offers competitive compensation and benefits, including:
  • - Health/Dental/Vision insurance,
  • - 401k - 4% company match,
  • - Vehicle reimbursement
  • - Expense/entertainment account
  • - Company issued laptop and iPhone
  • - Mentorship by company leadership

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
management experienceoperations managementaccount managementproblem-solvingdecision-makingcoachingemployee development
Soft skills
relationship buildingcommunication skillsinfluencingteam leadership
Certifications
Bachelor’s degree