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Supervisor, Community Programs – LTC
City of TorontoSupervisor for Community Programs at the City of Toronto. Overseeing Supportive Housing and Homemakers and Nurses Services program operations with a focus on client care and staff management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
program planningprogram coordinationstaff supervisionperformance evaluationconflict resolutionquality improvementclient healthcare record maintenance
Soft Skills
interpersonal skillscommunication skillsnegotiation skillsleadershipteamworkmotivationsensitivity to diversity
Tools & Technologies
Microsoft WordMicrosoft Excel
Certifications & Qualifications
degree in Nursing
Industry Keywords
Supportive HousingHomemakers and Nurses Servicescommunity-based programsunionized community settinghigh risk seniorsvulnerable populationscollaborative partnerships
About the role
Key responsibilities & impact- Supervise the operations of the division's Supportive Housing (SH) and Homemakers and Nurses Services (HMNS) program
- Implements detailed plans and recommends policies/procedures regarding program specific requirements
- Supervises, motivates and trains assigned staff, ensuring effective teamwork and high standards of work quality
- Monitors and evaluates staff performance and approves salary increments
- Investigates concerns and complaints brought forward by clients and families
- Engages divisional resources; consults with Legal, Ombudsman, Human Rights offices
- Plans, develops and directs the effective delivery of services to clients
- Manages and maintains collaborative partnerships with contracted agencies and community organizations
- Ensures accurate maintenance of clients' healthcare records
Requirements
What you’ll need- Post-secondary education with a degree in Nursing and/or another professional discipline pertinent to the job function
- Considerable experience planning, directing and co-ordinating community-based programs
- Considerable experience motivating, leading and supervising regulated and unregulated staff in a unionized community setting
- Experience managing complex client situations involving high risk seniors and/or vulnerable populations in a community setting
- Experience working collaboratively with external partners, such as community groups, community service agencies, hospitals, staff, clients and families
- Highly developed interpersonal, communication (written and verbal), negotiation, conflict resolution skills
- Ability to develop, deliver and evaluate programs with a quality improvement focus
- Ability to navigate computer systems, software and applications such as Microsoft Word and Excel
- Sensitivity and understanding of the diversity of knowledge, languages, literacy levels, culture and ethno-racial background in communities throughout Toronto
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Supportive housing services
- Paid time off