Business Analyst, SWM

City of Toronto

Business Analyst managing projects for Toronto's Solid Waste Management Services. Facilitating strategic planning and analyzing service delivery processes.

Posted 6/18/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$89,337 - CA$120,831 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Facilitates and supports strategic and long term I&T business planning activities.
Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
Develops test strategies, plans, scripts, data, executes tests and documents test results.
Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
Prepares business cases to document and support changes in budget and charges to clients.
Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.

Requirements

What you’ll need

Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
Considerable experience in all phases of project management including some project management experience.
Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.
Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
Well-developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
Ability to negotiate effective resolution of conflicting business priorities.
Knowledge of current and emerging technologies relating to cloud, customer relationship management, eservice, business intelligence, data retention, and document management.
Knowledge of Solid Waste business process and systems would be an asset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account City of Toronto Website LinkedIn All Job Openings 10,000+ employees 🏛️ Government Government
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Public Services The City of Toronto is the municipal government responsible for delivering a wide range of services to the residents and visitors of Toronto. It oversees areas like building and construction, recycling, public safety, community services, and urban development, along with managing public infrastructure and facilitating local economic growth. The city also provides resources for housing, health and wellness, and community engagement, ensuring a high standard of living and a vibrant community culture. Business Analyst, SWM 🔥 1 hour ago 🏢 Toronto – Onsite 💵 $89.3k - $120.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Facilitates and supports strategic and long term I&T business planning activities.
Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
Develops test strategies, plans, scripts, data, executes tests and documents test results.
Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
Prepares business cases to document and support changes in budget and charges to clients.
Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs. 🎯 Requirements
Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
Considerable experience in all phases of project management including some project management experience.
Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.
Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
Well-developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
Ability to negotiate effective resolution of conflicting business priorities.
Knowledge of current and emerging technologies relating to cloud, customer relationship management, eservice, business intelligence, data retention, and document management.
Knowledge of Solid Waste business process and systems would be an asset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Business Analyst 🔥 18 hours ago Softchoice 1001 - 5000 🤝 B2B 🏢 Enterprise 🌍 Social Impact Website LinkedIn All Job Openings IT Business Analyst acting as a trusted partner guiding IT requests from inception to delivery. Managing stakeholder engagement and aligning technology with business goals while supporting corporate success. 🏢 Toronto – Onsite 💵 $69.8k - $93k / year 💰 Private Equity Round on 2013-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Senior Business Analyst – Supply Chain Operations 🕒 5 days ago TELUS 10,000+ employees 📡 Telecommunications ⚕️ Healthcare Insurance 🔐 Security Website LinkedIn All Job Openings Senior Business Analyst driving strategic decisions and automating processes for TELUS supply chain operations. Partnering with cross-functional teams and mentoring junior analysts in a fast-paced environment. 🏢 Toronto – Onsite 💵 $70k - $120k / year 💰 $500M Post-IPO Debt on 2023-03 ⏰ Full Time 🟠 Senior 🧐 Business Analyst Business Analyst – Operations 🕒 June 5 Canaccord Genuity Wealth Management (UK, Channel Islands and Isle of Man) 501 - 1000 Website LinkedIn All Job Openings Business Analyst responsible for change initiatives in Canaccord Genuity's Operations group. Focused on improving processes and systems to support business growth within a financial services context. 🏢 Toronto – Onsite 💵 $90k - $105k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Analyst – Evergreen 🕒 March 4 Canadian Tire Corporation 10,000+ employees Website LinkedIn All Job Openings Category Business Analyst at Canadian Tire managing vendor processes and supporting Category Business Managers with insights and analysis for store assortments. 🏢 Toronto – Onsite 💵 $53k - $88k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Analyst 🕒 January 15 Swiss Re 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Business Analyst collaborating with stakeholders to develop data-driven insights. Engaging with data management to transform complex information into actionable solutions. 🏢 Toronto – Onsite 💵 $90k - $130k / year 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst View More Business Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

business process designdata flow analysisstatistical data analysisproject managementbusiness process modellingorganizational designsystem administrationtest strategiesreport preparationprocurement document evaluation

Soft Skills

organizational skillsanalytical capabilitiesconflict resolutionconsulting skillsinterpersonal skillswritten communicationoral communicationnegotiation skillstime managementdecision making