Compliance Revenue Agent

City of Scottsbluff, Nebraska - Government

Nebraska Department of Revenue agent resolving delinquent taxpayer accounts in Omaha or Lincoln. Answering Nebraska tax questions and applying collection procedures in an office setting.

Posted 8/14/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in tax compliance, collection procedures, and effective communication with diverse taxpayers. Proficient in utilizing analytical skills to resolve tax delinquencies and ensure adherence to Nebraska regulations.

Highest-signal resume keywords

Tax Return PreparationCollection ProcessesCustomer Service ExperienceKnowledge of Nebraska RegulationsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax Return PreparationCollection ProcessesMathematicsAccountingBusiness OperationsResearching Tax LawsData EntryComputer UseDatabase Skills

Soft Skills

Verbal CommunicationWritten CommunicationNegotiation SkillsActive ListeningCritical ThinkingTime ManagementEmotional Intelligence

Tools & Technologies

ExcelWordOracleOutlook

Industry Keywords

Tax ComplianceTax DelinquenciesNebraska RegulationsDOR PermitAccount ResearchPolicy Interpretation

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Assist taxpayers in resolving business or individual accounts delinquent in filing returns or paying tax liabilities
Help taxpayers correct tax delinquencies in a variety of ways
Answer taxpayer questions regarding Nebraska regulations, statutes, forms, refunds, and obtaining a DOR permit
Work as a Collection Agent from the Lincoln or Omaha office
Determine why a taxpayer is not in compliance
Utilize collection procedures and independent judgment
Communicate clear and concise ideas to taxpayers from varied backgrounds

Requirements

What you’ll need

Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations
Two years of customer service or comparable work experience preferred
Knowledge of collection processes and procedures
Knowledge of mathematics and accounting
Knowledge of business operations and practices
Knowledge of resources for researching tax laws, rules and regulations
Knowledge of Excel, Word, Oracle and Outlook
Verbal and written communication skills
Negotiation skills
Active listening and emotional intelligence
Reading comprehension
Time management and personal management
Critical thinking
Data entry, computer use and database skills
Ability to communicate clear and concise ideas
Ability to set priorities
Ability to relate effectively with people representing varied backgrounds
Ability to determine why a taxpayer is not in compliance
Ability to utilize collection procedures and use independent judgment
Must not require employer sponsorship for STEM OPT or non-immigrant work visas

Benefits

Comp & perks

13 paid holidays a year
Retirement contributions
12 sick days a year
12 vacation days a year
Competitive health insurance benefits
Life insurance
Employee assistance program
Free LinkedIn Learning courses
On-the-job training and support from a Senior Agent and Supervisor
Flexible schedule with start times that meet your family’s needs
No on-call shifts, no nights, and no weekend hours
Opportunities for advancement as position openings become available
Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities