Service Delivery Administrator I – Child and Family Services

City of Scottsbluff, Nebraska - Government

Service Delivery Administrator I leading Child and Family Services operations. Ensuring high quality service delivery across the assigned area for children, families, and communities.

Posted 6/17/2026full-timeColumbus • New York • 🇺🇸 United StatesJuniorMid-Level💰 $37,727 per yearWebsite

About the role

Key responsibilities & impact

Lead, coordinate, and support the daily operations of CFS service delivery within the assigned area, ensuring alignment with federal and state outcomes for safety, permanency, and well being.
Serve as a key member of the service area leadership team, partnering with the Service Area Administrator to implement strategic goals and operational priorities.
Provide direct leadership to CFS Supervisors, ensuring consistent application of policies, procedures, and standards across units.
Monitor service delivery performance using data to inform decision making; identify trends, develop action plans, and drive continuous quality improvement.
Guide and mentor supervisors and staff to support professional development, accountability, teamwork, and consistent, high quality service delivery.
Collaborate with other Administrators, Quality Assurance, Program Specialists, partner agencies, and community stakeholders to improve processes and resolve service delivery challenges.
Oversee implementation of statewide initiatives, program improvements, and workflow changes.
Ensure accurate and timely documentation, data integrity, and compliance with state and federal requirements.
Coordinate and facilitate meetings, workgroups, and training efforts to ensure alignment across the service area.
Assist with budget planning, resource allocation, and operational readiness for staff and service needs.
Represent the service area in cross division and statewide discussions, sharing feedback, identifying barriers, and contributing to policy and operational improvement.
Travel as needed to support units, attend meetings, or engage community partners.
Participate in an on call, including after hours, weekends, and holidays, to provide leadership support and respond to urgent operational needs.

Requirements

What you’ll need

Bachelor’s Degree in social services, business administration, public administration, human development, human services, behavioral health, law, special education, or other closely related field AND two years supervisory experience in a human services field; OR a Master’s degree in any of the above-mentioned fields
Equivalent experience or coursework/training may be substituted for the educational requirement on a year-for-year basis.
Experience implementing workflow processes or operational improvements.
Strong communication skills, both written and verbal.
Experience with cross‑agency collaboration or system improvement efforts.
Ability to lead through influence, coach teams, and maintain strong working relationships across organizational levels.

Benefits

Comp & perks

comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supervisory experienceworkflow processesoperational improvementsdata analysisbudget planningresource allocationdocumentationcompliancequality improvement

Soft Skills

leadershipcommunicationmentoringteamworkcollaborationinfluenceaccountabilityprofessional developmentproblem-solving