Eligibility Operations Worker
City of Scottsbluff, Nebraska - Government
full-time
Posted on:
Location Type: Office
Location: Broken Bow • New York • United States
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Salary
💰 $21 per hour
About the role
- Determining eligibility for individuals within our Economic Assistance or Medicaid programs.
- Participating in 6-8 weeks of paid training to prepare.
- Reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges.
- Using call center software and phones including automated call distribution and voice response systems in addition to the above job duties.
Requirements
- Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
- Preferred Qualifications: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
- Knowledge Skills and Abilities: Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior. Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously. Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.
Benefits
- Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
eligibility determinationcustomer servicefinancial application processingcase managementinterviewing practicescritical thinkingindependent judgmentdecisivenessconfidential information protectionprogram regulation interpretation
Soft Skills
empathyrespectindependencedeadline managementpositive working relationshipsoral communicationwritten communication