Eligibility Operations Worker

City of Scottsbluff, Nebraska - Government

Eligibility Operations Worker assisting individuals in determining eligibility for assistance programs within Economic Assistance or Medicaid. Involves detailed reviews of applications and communication with applicants.

Posted 4/16/2026full-timeBroken Bow • New York • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Determining eligibility for individuals within our Economic Assistance or Medicaid programs.
Participating in 6-8 weeks of paid training to prepare.
Reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges.
Using call center software and phones including automated call distribution and voice response systems in addition to the above job duties.

Requirements

What you’ll need

Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
Preferred Qualifications: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
Knowledge Skills and Abilities: Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior. Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously. Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.

Benefits

Comp & perks

Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eligibility determinationcustomer servicefinancial application processingcase managementinterviewing practicescritical thinkingindependent judgmentdecisivenessconfidential information protectionprogram regulation interpretation

Soft Skills

empathyrespectindependencedeadline managementpositive working relationshipsoral communicationwritten communication