Transit Application Support Analyst

City of Ottawa / Ville d’Ottawa

full-time

Posted on:

Location Type: Office

Location: Ottawa • 🇨🇦 Canada

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Salary

💰 CA$56,392 - CA$79,983 per year

Job Level

Mid-LevelSenior

About the role

  • Provide primary computer support services for business applications to the Transit Services Department.
  • Provide quality user support with a high degree of user satisfaction, technical expertise and timeliness.
  • Assist end users of various business applications and systems.
  • Provide user access and authorization, ensuring the security of systems.
  • Develop operational procedures and on-site user training.
  • Provide assistance in the maintenance of these application systems including upgrades, testing, user support, troubleshooting, problem resolution and documentation.

Requirements

  • Completion of 3 year community college diploma in Information Systems, Computer Science or a related field.
  • Minimum of 3 years of technical application experience in supporting software/hardware solutions.
  • Extensive knowledge supporting applications in an enterprise environment.
  • General knowledge of City & Transit services policies, procedures & processes.
  • General knowledge of client services best practices and system applications.
  • Extensive knowledge and proficiency in relevant operating systems and Microsoft Office Suite.
  • Personal computer software for office applications, communications and testing (i.e. Microsoft Office Suite).
  • Communication techniques, technologies and their application and implementation.
  • Networking knowledge and understanding of IP protocol.
  • Diagnostic methods, tools and technologies.
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical application supportuser supporttroubleshootingproblem resolutionoperating systemsMicrosoft Office SuitenetworkingIP protocoldiagnostic methodsapplication maintenance
Soft skills
user satisfactioncommunication techniquestimelinesstrainingcustomer service
Certifications
3 year community college diploma in Information Systems3 year community college diploma in Computer Science