Application Support Specialist, Planning, Permitting & Licensing

City of Hamilton, Ohio

Application Support Specialist responsible for managing and supporting the Computronix POSSE platform. Collaborating with stakeholders to ensure system stability and performance for the City of Hamilton.

Posted 5/23/2026full-timeHamilton • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,757 - CA$119,701 per yearWebsite

Tech Stack

Tools & technologies

ERPITSMMS SQL ServerOracleSQL

About the role

Key responsibilities & impact

Provides technical oversight and administration of the Computronix POSSE platform, including configuration, development, security, and optimization.
Works collaboratively with internal and external stakeholders to review change requests, develop overall solution designs, and provide operational support.
Ensures that development and deployments activities adhere to established policies, procedures, and best practices including reviews and approvals and sign-offs at each stage.
Works collaboratively with IT resources, business stakeholders, and vendors to support integrations solutions between Computronix POSSE and other enterprise applications and services including, but not limited to, ERP, CRM, and Document Markup.
Defines and assigns user roles, user groups, and permissions to ensure secure and controlled access.
Develops functional and technical specifications from detailed business requirements.
Leads development and implementation tasks identified on project plans to achieve goals, deliverables, and timelines.
Works collaboratively with Solution Architects and Enterprise Architects to maintain system architecture documentation and identifies solutions for new business requests.
Collaborates with vendors, internal stakeholders, and business units to troubleshoot system issues, enhance functionality, and implement application customizations and enhancements while adhering to industry and business best practices.
Ensures alignment with ITIL best practices for incident management, problem resolution, and change control processes.
Assists in the development of standard operating procedures, knowledge articles, technical standards, governance policies, and best practices for application usage.
Responds to application issues from the user community, normally via the IT Service Management (ITSM) application, to troubleshoot problems.
Works with other Information Technology staff as required to resolve issues and identifies root cause.
Escalates issues and requests to application vendors, staff, and other business stakeholders as required.
May be required to provide on-call support to users.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job.

Requirements

What you’ll need

University Degree or College Diploma in Computer Science, Information Systems, or related discipline
Five plus years of experience in IT technical support, system administration, or enterprise software implementation.
Extensive hands-on experience with an enterprise Planning, Permitting, and Licensing platform including system configuration, integrations, troubleshooting, and customizations while adhering to industry and business best practices.
Demonstrated experience in developing and configuring workflows to support business processes related to Planning, Permitting, and Licensing.
Ability to lead incident resolution and root cause analysis for Planning, Permitting, and Licensing platform related issues.
Advanced working knowledge of SQL databases (ORACLE, Microsoft SQL Server).
Advanced working knowledge of reporting and data analytics platforms.
Familiarity with other ERP systems (ERP, GIS, CRM, HRMS) and their interactions with a Planning, Permitting, and Licensing solution.
Working knowledge of application development lifecycles and supporting practices.
Strong documentation skills, including technical design documents, integration mappings, and system architecture diagrams
Working knowledge of application quality assurance and change/release management best practices.
Ability to translate business requirements into design, functional and technical specifications.
Knowledge of fundamental ITIL standards.
Proven analytical and problem-solving abilities.
Ability to make sound and logical judgments.
Strong interpersonal, written, and oral communication skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account City of Hamilton, Ohio Website LinkedIn All Job Openings 501 - 1000 employees Founded 1791 About Hamilton, Ohio. Located on the Great Miami River in the heart of the Cincinnati-Dayton metroplex, Hamilton stands as the 10th largest city in the state. With a rich history and a commitment to progress, Hamilton is home to approximately 63,000 residents who contribute to the city's vibrant and diverse community. The City of Hamilton is the only municipality in Ohio to own and operate all four major utilities: electric, gas, water, and wastewater. The City prides itself on having more than 50% of its power generated by renewable resources. Hamilton has garnered numerous accolades, both on a national and international level, in recognition of its exceptional water taste and quality. Being the County Seat of Butler County, Hamilton is the area center for government, finance, and industry. For more information, please visit www.hamilton-oh.gov. Application Support Specialist, Planning, Permitting & Licensing 🔥 1 hour ago 🏢🏡 Hamilton – Hybrid 💵 $95.8k - $119.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides technical oversight and administration of the Computronix POSSE platform, including configuration, development, security, and optimization.
Works collaboratively with internal and external stakeholders to review change requests, develop overall solution designs, and provide operational support.
Ensures that development and deployments activities adhere to established policies, procedures, and best practices including reviews and approvals and sign-offs at each stage.
Works collaboratively with IT resources, business stakeholders, and vendors to support integrations solutions between Computronix POSSE and other enterprise applications and services including, but not limited to, ERP, CRM, and Document Markup.
Defines and assigns user roles, user groups, and permissions to ensure secure and controlled access.
Develops functional and technical specifications from detailed business requirements.
Leads development and implementation tasks identified on project plans to achieve goals, deliverables, and timelines.
Works collaboratively with Solution Architects and Enterprise Architects to maintain system architecture documentation and identifies solutions for new business requests.
Collaborates with vendors, internal stakeholders, and business units to troubleshoot system issues, enhance functionality, and implement application customizations and enhancements while adhering to industry and business best practices.
Ensures alignment with ITIL best practices for incident management, problem resolution, and change control processes.
Assists in the development of standard operating procedures, knowledge articles, technical standards, governance policies, and best practices for application usage.
Responds to application issues from the user community, normally via the IT Service Management (ITSM) application, to troubleshoot problems.
Works with other Information Technology staff as required to resolve issues and identifies root cause.
Escalates issues and requests to application vendors, staff, and other business stakeholders as required.
May be required to provide on-call support to users.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job. 🎯 Requirements
University Degree or College Diploma in Computer Science, Information Systems, or related discipline
Five plus years of experience in IT technical support, system administration, or enterprise software implementation.
Extensive hands-on experience with an enterprise Planning, Permitting, and Licensing platform including system configuration, integrations, troubleshooting, and customizations while adhering to industry and business best practices.
Demonstrated experience in developing and configuring workflows to support business processes related to Planning, Permitting, and Licensing.
Ability to lead incident resolution and root cause analysis for Planning, Permitting, and Licensing platform related issues.
Advanced working knowledge of SQL databases (ORACLE, Microsoft SQL Server).
Advanced working knowledge of reporting and data analytics platforms.
Familiarity with other ERP systems (ERP, GIS, CRM, HRMS) and their interactions with a Planning, Permitting, and Licensing solution.
Working knowledge of application development lifecycles and supporting practices.
Strong documentation skills, including technical design documents, integration mappings, and system architecture diagrams
Working knowledge of application quality assurance and change/release management best practices.
Ability to translate business requirements into design, functional and technical specifications.
Knowledge of fundamental ITIL standards.
Proven analytical and problem-solving abilities.
Ability to make sound and logical judgments.
Strong interpersonal, written, and oral communication skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Computronix POSSESQLORACLEMicrosoft SQL Serverreporting platformsdata analyticssystem configurationworkflow developmentapplication development lifecycleapplication quality assurance

Soft Skills

analytical skillsproblem-solvinginterpersonal skillswritten communicationoral communicationjudgmentcollaborationleadershipdocumentation skillsroot cause analysis