Application Support Specialist – Emergency Services

City of Hamilton, Ohio

Application Support Specialist managing Emergency Services platforms at the City of Hamilton. Ensuring stability, scalability, and performance while collaborating with internal teams and vendors.

Posted 5/23/2026full-timeHamilton • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,757 - CA$119,701 per yearWebsite

Tech Stack

Tools & technologies

ERPMS SQL ServerOracleSQL

About the role

Key responsibilities & impact

Manages and supports the technical architecture, integrations, and overall system functionality of the Emergency Services technology platforms.
Provides technical oversight and administration of the City’s Emergency Services technology platforms, including configuration, security, and performance optimization.
Maintains data integrity of the City’s Emergency Services technology platforms through the setup of data structures.
Supports data management functions including import/export of data.
Performs regular audits to maintain data integrity.
Manages and supports integrations between the City’s Emergency Services technology platforms and other enterprise applications.
Defines and assigns user roles, user groups, and permissions.
Collaborates with vendors, internal stakeholders, and business units to troubleshoot system issues.
Ensures alignment with ITIL best practices for incident management.
Develops functional and technical specifications from detailed business requirements.
Leads development and implementation tasks identified on project plans.
Designs, develops, and executes system test plans and user acceptance testing (UAT).
Assists in the development of standard operating procedures, knowledge articles, and best practices for application usage.
Works collaboratively with Solution Architects and Enterprise Architects to maintain system architecture documentation.
Responds to application issues from the user community and provides on-site and on-call support.

Requirements

What you’ll need

University Degree or College Diploma in Computer Science, Information Systems, or related discipline.
Five plus years of experience in IT technical support, system administration, or enterprise software implementation.
Extensive hands-on experience with Emergency Services applications, including system configuration, integrations, troubleshooting, and customizations while adhering to industry and business best practices.
Advanced working knowledge of SQL databases (ORACLE, Microsoft SQL Server).
Familiarity with Enterprise systems (ERP, GIS, CRM, EDRMS) and their interactions with Emergency Services applications.
Working knowledge of application development lifecycles and supporting practices.
Ability to lead root cause analysis, incident resolution, and performance tuning.
Strong documentation skills, including technical design documents, integration mappings, and system architecture diagrams.
Working knowledge of application quality assurance and change/release management best practices.
Ability to translate business requirements into design, functional and technical specifications.
Knowledge of fundamental ITIL standards,
Proven analytical and problem-solving abilities.
Ability to make sound and logical judgments.
Strong interpersonal, written, and oral communication skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLORACLEMicrosoft SQL Serversystem configurationintegrationstroubleshootingcustomizationsapplication development lifecyclesapplication quality assurancechange/release management

Soft Skills

documentation skillsanalytical abilitiesproblem-solving abilitiesinterpersonal skillswritten communication skillsoral communication skillsleadershipjudgmentcollaborationroot cause analysis